Accounting and Customer Service Specialist

Job Description

Job Description

Accounting and Customer Service Specialist

Murphy's Services & Barrett Plumbing, Heating is seeking a highly organized, detail-oriented professional to join our growing team as an Accounting and Customer Service Specialist . This position is ideal for someone who enjoys working with customers and has a strong administrative and accounting background. Prior ServiceTitan experience is preferred.

Key Responsibilities

Data Entry & Administrative Support

·         Accurately enter and maintain customer, job, and invoice information in ServiceTitan

·         Review work orders for accuracy and completeness

·         Maintain organized digital and physical records

·         Assist office staff with various administrative tasks

Accounts Payable Invoices Processing

·         Process supplier invoices in ServiceTitan (via manual data entry or automated upload)

·         Verify supplier invoices for accuracy and match them to POs and jobs in ServiceTitan

·         Identify, research and correct discrepancies in matching invoices to POs

Accounts Receivable & Payment Processing

·         Process customer payments and post transactions accurately

·         Monitor and assist with Accounts Receivable collections

·         Contact customers regarding past-due balances in a professional manner

·         Prepare and process daily check deposits

·         Reconcile payments and assist with reporting as needed

Customer Service

·         Answer incoming calls and provide exceptional customer service

·         Schedule appointments and assist with dispatch coordination

·         Respond to customer inquiries regarding services, invoices, and payments

·         Help create a positive customer experience from start to finish

Qualifications

·         Customer Service experience preferably in a field-service/home services environment

·         Previous data entry, Accounts Payable, Accounts Receivable, collections and payment processing experience

·         Strong computer skills, including Microsoft Office

·         Excellent communication and customer service skills

·         High attention to detail and accuracy, ability to identify and resolve discrepancies

·         Prior experience working with with ServiceTitan and Sage Intacct is preferred but not required

·         Ability to multitask and prioritize responsibilities in a fast-paced environment

·         Professional, dependable, and team-oriented attitude

What We Offer

·         Full-Time Position

·         Competitive pay based on experience

·         Paid time off and holidays (if applicable)

·         Opportunities for growth and advancement

·         Supportive team environment

·         Stable, family-oriented company with a strong reputation in the community

For more than 30 years, homeowners have relied on our team for reliable expertise, honest recommendations, and exceptional craftsmanship. What sets us apart is our people — skilled professionals who take pride in their work, support one another, and show up every day committed to excellence.

We’re a company that celebrates wins, invests in growth, and believes in creating a winning environment where everyone can succeed. From industry-leading training to modern systems and a leadership team that truly listens, Murphy Services is a place where great technicians build great careers.

If you’re looking for stability, opportunity, and a team that takes care of its own,
Murphy Services is the place to build your future.

Company Description

For more than 30 years, homeowners have relied on our team for reliable expertise, honest recommendations, and exceptional craftsmanship. What sets us apart is our people — skilled professionals who take pride in their work, support one another, and show up every day committed to excellence.\r\rWe’re a company that celebrates wins, invests in growth, and believes in creating a winning environment where everyone can succeed. From industry-leading training to modern systems and a leadership team that truly listens, Murphy Services is a place where great technicians build great careers.\r\rIf you’re looking for stability, opportunity, and a team that takes care of its own,\rMurphy Services is the place to build your future.