Data and Performance Analyst

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Help our members access quality, affordable care!

PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.

Develops and maintains operational reporting, performance dashboards, vendor scorecards, and analytical insights to support enterprise document services. Leverages data to drive operational excellence, evaluate vendor performance, identify cost-saving opportunities, and provide decision support for leadership and executive stakeholders.

Essential Responsibilities:

• Develop, maintain, and enhance operational dashboards, scoreboards, and reporting for leadership and executive stakeholders.
• Monitor and report on vendor performance, service levels, and contractual obligations.
• Analyze operational trends, productivity metrics, and departmental KPIs to identify opportunities for performance improvement.
• Provide analytical insights and recommendations to support operational decision-making and strategic initiatives.
• Monitor print, fulfillment, and document services utilization to optimize operational efficiency and resource allocation.
• Support budget planning, cost analysis, and identification of cost-saving opportunities.
• Ensure the accuracy, integrity, and consistency of operational data and reporting.
• Partner with operational leaders to identify and implement process improvements using data-driven analysis.
• Prepare recurring and ad hoc reports to support business and operational needs.

Supporting Responsibilities:

• Support enterprise and departmental initiatives as assigned.
• Assist in the development of business cases and operational analysis.
• Participate in operational excellence and continuous improvement projects.
• Maintain reporting processes, documentation, and data definitions.
• Meet department and company performance and attendance expectations.
• Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
• Perform other duties as assigned.

Success Profile

Work Experience: Minimum of 2 years of experience in business analytics, operational reporting, business intelligence, performance measurement, healthcare operations, finance or other data-driven analytical roles required. Experience developing reports, dashboards, and performance metrics preferred.

Education, Certificates, Licenses: Bachelor's degree in business administration, Finance, Healthcare Administration, Data Analytics, Information Systems, Statistics, or related field preferred. High school diploma or equivalent required.

Knowledge: Data analysis, reporting, and performance measurement methodologies. Business intelligence concepts and dashboard development. Operational analytics and key performance indicator (KPI) reporting. Microsoft Excel, Power BI, and other reporting or data visualization tools. Data validation, quality assurance, and reporting accuracy practices. Trend analysis, productivity measurement, and performance monitoring. Microsoft Office Suite applications, including Excel, Word, PowerPoint, and Outlook.

Competencies

Adaptability

Building Customer Loyalty

Building Strategic Work Relationships

Building Trust

Continuous Improvement

Contributing to Team Success

Planning and Organizing

Work Standards

Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 10% of the time.

Skills:

Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork

Compensation Disclaimer

The wage range provided reflects the full range for this position. The maximum amount listed represents the highest possible salary for the role and should not be interpreted as a typical starting wage. Actual compensation will be determined based on factors such as qualifications, experience, education, and internal equity. Please note that the stated range is for informational purposes only and does not constitute a guarantee of any specific salary within that range.

Base Range:

$56,779.86 - $96,525.75

Our Values

We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:

• We are committed to doing the right thing.
• We are one team working toward a common goal.
• We are each responsible for customer service.
• We practice open communication at all levels of the company to foster individual, team and company growth.
• We actively participate in efforts to improve our many communities-internally and externally.
• We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
• We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.

Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.