Quality Manager

Technical Quality ManagerThis position is responsible for monitoring the technical aspects of the SGS Natural Resources, Energy, North American Operations in conjunction with requirements of the Quality Management System and ISO/IEC17025. This includes method validation, verification, method transfer, assessment of client data, technical internal audits and proficiency testing/round robin (PT/RR) performance. This position involves travel and flexibility to meet both the needs of the laboratory as well as the clientele.Responsibilities include:Establish, improve and maintain lean and effective method validation, verification and method consistency to align with the current technical requirements and with the international standard ISO/IEC 17025 for testing laboratoriesPrepare technical templates for protocols and procedures as applicable.Reviews and approves method validation / verification / transfer / developmentSupport effective corrective action to on time closure with other responsible personnel; follow up on effectiveness of corrective actionLiaise with site Operations Managers, Quality Systems Manager, Chief Chemists and Client Services personnel in response to complaints involving data non-conformancesWork with Chief Chemists and department Supervisors to continuously improve lab technical capabilities and services.Contribute to the training and development of all technical staff in standardised, technical quality policies and procedures.Remote interrogation of NAM SLIM databases to monitor Quality Control conformance as well as organize and schedule site audits, if necessary, for same.Review and evaluate QC deviations for impact assessment.Monitor internal QC and PT/RR performance for biases and trends across the regional business operations and recommend actions as required.Prepare statistical data evaluation for client complaints, audit findings, PT/RR performance and/or quality control failures as assignedAdvises and reviews LIMS performance module set ups to ensure appropriate tolerances, limits and verification criteria are in place when methods are developed/modified and/or equipment is introduced.Prevent release of any report, Certificate of Analysis, or information to the customer when a deficiency is identified during a technical audit.Approve method development forms provided by the client or SGS for method transfer studies (changes, validation, verification etc.)Ensure major technical non-conformances are brought to the attention of the Quality Systems Manager and Regional Business Manager.May work as a backup in designated areas in the absence of Quality Systems ManagerQualificationsA minimum of a BSc degree (or equivalent) is required.Previous experience in validation and verification of methods is required.Previous experience in statistical evaluation is required.Previous experience with ISO/IEC 17025 requirements is preferred.Preferred Previous experience in a Quality Control related role is preferred.Must have proven technical experience and knowledge in analytical laboratory operationsMust have experience and expertise in data analysis and statistical evaluationRelevant technical knowledge in ISO/IEC 17025 Candidates must be proficient in using various type of computer software (Word, Excel, Outlook etc.).Must be able to multitask and schedule on time delivery: Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.Demonstrates excellent verbal and written communication skills including grammar and composition.Ability to work well with others & independently.Works well under pressure.Ensures full compliance with the company's Health & Safety, Code of Integrity, and Professional Conduct policies.Appropriate attitude, constant vigilance, attention to detail and following SGS policies and procedures applicable to the businessAdditional InformationThe expected salary range for this position is $77,300 to $87,500 annually. This range represents the minimum and maximum base salary we reasonably expect to pay for this role. Actual compensation within the range will depend on skills, experience, and qualifications.We care about your total well-being and will support you with the following, subject to your location and role.Health: Medical, dental and vision insurance, life insurance, employee assistance programs.Wealth: In addition to base pay, we offer 401(k) with company match (immediate vesting upon enrollment).Happiness: Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement programWork-Life Balance: Paid-time off and family leaveIn compliance with applicable state and local pay transparency laws, we provide clear and equitable compensation information for all applicants.SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call View phone number on click.appcast.io for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.Job LocationI'm interested Privacy Notice