Registered Nurse (RN) - Case Manager

R egistered Nurse (RN), Clinical Case Manager

Fulltime: Days

 Schedule:

Monday-Friday 7:30a-4:00p/8:00a-4:30p

Your experience matters

Frye Regional Medical Center is part of Lifepoint Health , a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Registered Nurse (RN) joining our team, you're embracing a vital mission dedicated to making communities healthier ® . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

Accountable for the execution, adaptation and outcome of care management as prescribed in the initial Utilization Review Plan with regard to resources, appropriateness of care and adherence to a designated Geometric Length of Stay (GLOS) for each patient. 

Reports to: Director of Case Management 

1. Departmental Leadership & Strategic Alignment  - Assists in developing departmental goals, standards, and objectives aligned with the organization's strategic plan and vision. - Creates and fosters an environment that encourages professional growth. - Integrates evidence-based practices into operations and clinical protocols.

2. Patient Care Coordination & Quality Oversight  - Assesses the quality of patient care delivered and coordinates services with patients, staff, physicians, and other departments. - Works with interdisciplinary teams to facilitate decision-making aligned with care plans and patient/family wishes. - Coordinates care and services within the case-managed population.

 3. Financial & Payer Management  - Understands payer issues and anticipates opportunities to reduce expenses and capture revenue from admission through discharge. - Educates physicians and staff on Case Management standards and regulatory requirements (Joint Commission, OSHA, CMS, HCFA, AHCA). - Mentors staff on Utilization Review (UR) standards and Length of Stay (LOS) topics.

4. Clinical Assessment & Care Planning  - Performs patient/family assessments on admission to identify individualized care management needs. - Collaborates with nursing staff to plan strategies for care needs requiring nursing expertise. - Coordinates care plans and services to integrate patients into the healthcare continuum. - Develops, reviews, and revises care pathways for specific DRGs to meet regulatory requirements and reduce LOS and readmissions. Job Description Report REPORT GENERATED: JULY 8, 2025, 8:11 AM - Ensures timely and accurate documentation of care plans and Case Management interventions. - Advocates for patients and families throughout the care episode.

 5. Interdisciplinary Collaboration  - Participates in Interdisciplinary Team Meetings. - Maintains effective communication with all disciplines. - Provides feedback to the healthcare team regarding patient progress and barriers to care. - Coordinates changes to the care plan as needed.

6. Utilization Review & Documentation  - Performs admission and concurrent medical record reviews. - Documents utilization review per departmental guidelines. - Facilitates physician documentation to reflect patient condition, comorbidities, and procedures. - Educates patients/families on third-party payer guidelines and discharge financial implications. - Manages denial appeals and chart audit reviews.

7. Case Management  - Acts as gatekeeper for hospital admissions by initiating care in the ED. - Encourages use of reimbursable diagnoses and interfaces with community agencies. - Creates care plans for high-utilization patients and redirects to appropriate hospital services. - Monitors and manages resource use to prevent extended LOS. - Observes ED processes and ensures appropriate level-of-care placement. - Uses EMR and MCG Criteria for utilization management and quality screening. - Identifies and resolves delays in care and discharge planning. - Consults with appropriate departments to expedite care. - Applies conflict resolution skills to ensure timely issue resolution. - Applies utilization acuity criteria and documents findings. - Identifies at-risk populations and follows reporting procedures. - Refers cases to Physician Advisor or secondary reviewer and follows up as needed. - Discusses payer criteria with clinical staff. - Manages discharge planning in coordination with Social Workers. - Initiates referrals for home health, hospice, medical equipment, and facility transfers.

How you'll contribute

A Registered Nurse (RN) who excels in this role:

• Accurately performs patient assessments and identifies patient needs
• Identifies and initiates appropriate nursing interventions
• Provides care appropriate to condition and age of the patient
• Performs timely and appropriate documentation relating to medical necessity in the medical record
• Responsible for completion and revision of the Interdisciplinary Care Plan for each patient
• Performs timely and accurate QI assessments

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:  

• Comprehensive Benefits : Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period - tailored benefit options for part-time and more.
• Financial Protection & PTO : Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth : Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being : Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development : Ongoing learning and career advancement opportunities.

More about Frye Regional Medical Center

Frye Regional Medical Center is a 355-bed hospital offering acute care hospital, home to the Frye Regional Brain Center, Heart Center, Cancer Center, Emergency Services, General and Vascular Surgery, Orthopedics, Surgical Weight Loss, Women's Birthing Center and Inpatient Rehabilitation that has been offering exceptional care to the Hickory NC community since 1911. We are proud to be recognized by U.S. News & World Report as a High Performing Hospital.

What we're looking for

Applicants should have a current state RN license.

Bachelor's degree preferred but not required

Additional requirements include:

• Basic Life Support certification is required within 30 days of hire.
• ACMA Certificate highly preferred CCM Certification highly preferred
• Minium work experience 1-3 years Case Management experience preferred

"Frye Regional Medical Center is an Equal Opportunity Employer. Frye Regional Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran  

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.