Operations Coordinator

Gate Coordinator

Menzies Aviation is expanding and looking to add to the Gate Coordinator operations in Louisville, Kentucky.

The Gate Coordinator is responsible for the oversight of boarding/unloading aircrafts as well as developing and maintaining positive client relations.

What does a Gate Coordinator do?

• Manage the day-to-day operations within the primary area of the concourse.
• Safely board and deplane passengers.
• Collect Special Service Request (SSR) list from gate agents.
• Stage and collect wheelchairs throughout airport.
• Perform wellness checks with passengers.
• Perform all duties of subordinate employees when necessary.
• Maintain good employee relations.
• Client Relations Effectively communicate with airline management and project a positive image in responding to inquiries from airlines, staff and the public.
• Monitor employee activity and adjusts as needed.
• Must be in proper uniform or business attire as directed by company officials. Identification badges must always be visible.
• Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner
• Perform Other Duties as requested.

What skills are required to Join the Team?

• 2 years previous customer experience preferred.
• Strong organizational and customer service skills.
• Must be knowledgeable regarding applicable local, state, and federal regulations related to the hiring process and employment.
• Strong verbal and written communication skills.
• Word processing and typing and filing skills.
• Supervisory experience preferred.
• Ability to work as a team while focusing on details.
• Ability to work nights, weekends and holidays to serve airline passengers.
• Flexibility, multitasking and experience working in a changing environment.

Language Skills:

• Ability to communicate effectively in the English language
• Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks
• Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the public
• Must also possess and utilize effective listening skills

Why Menzies Aviation:

• Preventive Healthcare Options
• PTO Paid Time Off Benefits
• Company Matched 401k Options
• Employee Discount Program
• Employee Assistance Program
• This position allows employees to accept "TIPS"

Menzies Aviation is a preferred provider of aviation support services to all major airlines in the United States and 65 other Countries. We are Based in Irving, Texas, Menzies Aviation employs 11,000+ aviation professionals at 88+ U.S. airports and other Countries, offering reliable aviation services, including ground handling, cabin cleaning, customer assistance, and security solutions, optimizing quality and efficiency for our clients.

EOE/M/F/D/V/SO

This posting does not apply to Colorado and New York City. The salary for this or similar positions may differ based on the location's cost of living or Living Wage Ordinances.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.