IT Operations Technician II

We are looking for a Systems Administrator to support daily IT operations and deliver dependable technical solutions for users in Germantown, Wisconsin. This role combines hands-on troubleshooting, system configuration, product support, and project participation, making it ideal for someone who is comfortable balancing operational support with technical ownership. The successful candidate will help maintain reliable infrastructure, resolve escalated issues, and contribute to a smooth technology experience across the organization. This opportunity offers a hybrid schedule; candidate's must be local to the Greater Milwaukee area.

If you think you are the right match for the following opportunity, apply after reading the complete description.

Responsibilities:

• Resolve escalated support incidents by investigating technical problems, identifying root causes, and delivering timely solutions that meet service expectations.

• Handle advanced service requests that require strong judgment, technical knowledge, and tailored support across systems and devices.

• Build, configure, and prepare equipment such as desktop workstations, network hardware, cameras, entry-level servers, and printers for deployment.

• Coordinate incoming and outgoing hardware shipments while keeping inventory records accurate and up to date.

• Track technology assets, perform routine inventory checks, and help ensure the availability of equipment and replacement parts.

• Provide both remote and onsite technical assistance, responding professionally to service needs and restoring functionality as quickly as possible.

• Support employee onboarding and offboarding by setting up accounts, devices, and access while ensuring secure transitions for departing staff.

• Serve as the primary technical owner for assigned products, maintaining documentation, overseeing updates, and managing ongoing performance and issue resolution.

• Contribute to both customized and repeatable project work by completing assigned deliverables and supporting implementation activities.

• Participate in an on-call rotation to address urgent after-hours issues and help maintain system stability and business continuity.

Requirements:

• Associate degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.

• At least 2 years of experience in a technical support, systems administration, or IT operations environment.

• Working knowledge of Active Directory, Microsoft Windows Server, computer hardware, software applications, and basic networking concepts.

• Demonstrated ability to troubleshoot complex technical issues and remain effective in a fast-paced support setting.

• Strong organizational skills with the ability to manage multiple priorities and follow tasks through to completion.

• Clear verbal and written communication skills for supporting users, documenting work, and coordinating with internal teams.

• Ability to lift and move equipment weighing up to 50 pounds and perform physically active tasks as part of the role. xhyhwjd

• Valid driver's license and willingness to travel to customer or company sites when onsite support is required.