Service Contract Manager, Marine & Ports

ABB Marine & Ports Propulsion Service Unit

At ABB, we help industries run leaner and cleanerand every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Contract & Service Operations Manager

Your Role and Responsibilities

We are looking for a Service Contract Manager to join our Marine & Ports Propulsion Service unit in Vuosaari, Helsinki. The position can also be based in Miramar, USA, or Turku, Finland. In this position, you will manage a service agreement and ensure that contract-related obligations are fulfilled. To be successful, you will also need to identify sales opportunities and lead development projects, while ensuring all contract management activities are executed according to company procedures and the contract management framework.

You will be mainly accountable for:

• Ensuring that service agreement commitments are followed and implemented with a sense of urgency and care
• Identifying opportunities for improving the customers' operations and eliminating pain points
• Preparing and executing regular performance reviews internally and externally with the customer
• Supporting the development of the contracts by gathering customer feedback and distributing it to the appropriate part of the organization
• Optimizing service contracts through data-driven analysis and continuous identification of improvement opportunities
• Coaching and supporting service projects and site managers in their projects
• Creating and organizing handovers for project managers to initiate contracts' projects

Qualifications for the Role

• Several years of experience from service business, for example in project management, sales, supply chain or account management. Experience from Marine industry is seen as advantage.
• Independent and solution-focused way of working with analytical abilities
• Wide knowledge of contracts, preferably long-term service contracts, and proven track record in contract and customer relationship management
• M.Sc. in Engineering or Economics
• Strong written and spoken communication skills in English

More about us

At ABB Marine & Ports, we are committed to transforming our customers' vessels and terminal operations with innovative electric, automated, and digital technologies. As part of enabling a low-carbon society, we strive to preserve resources and promote social progress. Our sustainable solutions have a far-reaching impact, and by joining us you will actively play a part in contributing to a more sustainable future.

We offer an international and dynamic working environment where our business delivers advanced technology in large projects across the world in a customer-oriented and highly globalized industry.

Benefits we offer include e.g. an annual performance bonus, a flexible working model, subsidized lunch, large development & training possibilities, employee share ownership program, benefits for families with children, sports, massage and cultural benefits and many hobby clubs.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit to learn more about the impact of our solutions across the globe.