Crisis Line Counselor I

Pathways complies with all applicable federal, state, and local laws and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ancestry, age, disability, pregnancy status, victim status, marital status, member of the armed services or covered veteran status, or any other status that is protected by applicable federal, state, and/or local laws. This policy includes, but is not limited to: recruitment, employment, promotion, demotion, transfer, termination, compensation, benefits, layoffs, training, and social and recreational programs.

Compensation:

• Starting at $18/hour

• Increase to $20/hour within the first year by passing proficiency exams

Schedule:

• M-F- 3:00 PM – 11:30 PM

• Flexibility to cover additional shifts during staff vacations as needed

Position Summary:

We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis intervention and suicide prevention support. This role includes answering crisis calls, texts, and chats, scheduling follow-ups, referring individuals to appropriate community resources, and occasionally accompanying Mobile Crisis staff on in-person community responses.

Key Responsibilities:

• Provide immediate crisis and suicide intervention support via phone, text, and chat

• Refer callers to appropriate behavioral health, substance use, and emergency resources

• Monitor the status of active cases through follow-up

• Schedule appointments for after-hours callers

• Accompany Mobile Crisis staff on community-based responses when needed

• Document all interactions accurately and in a timely manner

• Use programs such as Microsoft Word, Outlook, Excel, and Avatar (EHR)

Qualifications:

• High School Diploma or GED (required)

• Experience in behavioral health, crisis intervention, or call center settings preferred

• Strong multitasking and communication skills

• Proficient in Microsoft Office and basic EHR systems (Avatar experience a plus)

• General knowledge of mental health, substance use, and crisis resources

• Ability to remain calm in high-stress situations and handle sensitive conversations

• Must be comfortable working overnight and occasionally responding in the field