Customer Service Lead

As a crucial escalation point for resolving disputes, the full-time Customer Service Lead will support customer service operations, including order management and credit processing, while collaborating with management to train team members and promote continuous improvement in a remote setting. Key responsibilities Assist with escalations and dispute resolution within the Customer Service Team to ensure high-quality service Collaborate with leadership to develop new department programs and support performance improvement initiatives Coordinate daily activities and maintain clear communication between leadership and team members Required qualifications High School diploma or equivalent; college degree in a relevant field preferred 3-5 years of Customer Service experience, preferably in the healthcare industry Demonstrated experience in a lead or senior role providing guidance to team members Customer Service certification is preferred Proficiency in MS Office, ERP, CRM systems, and Salesforce