Operations Supervisor

Operations Supervisor

The Operations Supervisor is responsible for the safe, reliable, and efficient execution of daily yard and field operations within an assigned market. This role directly leads Service Professionals and ensures each shift is executed in accordance with customer commitments, safety requirements, fleet readiness, labor plans, and Booster's operating standards.

The Operations Supervisor is a frontline leader who manages the business through Booster's Business System (BBS) and the core pillars of SQDPP — Safety, Quality, Delivery, Productivity, and People. The Supervisor is expected to use visual management, standard work, structured problem solving, and disciplined follow-through to identify performance gaps and take corrective action.

Success in this role means the shift operates safely, customer commitments are consistently met, labor and fleet are effectively utilized, drivers are developed and held accountable, and recurring operational issues are systematically reduced.

Job Responsibilities

1. Daily Operations & Shift Execution — 30%

• Own safe and reliable execution of assigned yard and field operations.
• Lead start-of-shift meetings and ensure clear alignment around safety, customer priorities, routes, staffing, fleet readiness, and operational risks.
• Assign Service Professionals, vehicles, routes, and work based on business priorities and available capacity.
• Monitor execution throughout the shift and adjust staffing, routing, or resources as conditions change.
• Ensure customer commitments are completed accurately and on time.
• Maintain clear operational handoffs between shifts.
• Monitor route completion, service misses, delays, and operational exceptions.
• Take timely containment action when performance is at risk.
• Escalate material customer, safety, fleet, or operational issues when appropriate.

2. Safety, Quality & Compliance — 20%

• Serve as the frontline owner of safety and compliance for the assigned shift.
• Reinforce Booster safety standards and stop unsafe work when necessary.
• Ensure Service Professionals complete required pre-trip and post-trip inspections.
• Maintain compliance with DOT, hazmat, environmental, and company requirements.
• Conduct field observations, audits, and coaching related to safe work practices.
• Monitor service quality and identify execution gaps that may create customer, safety, or compliance risk.
• Ensure incidents, injuries, spills, vehicle issues, and near misses are immediately reported and appropriately escalated.
• Participate in incident investigations, RCCMs, and corrective actions.
• Ensure safety and quality countermeasures are implemented and sustained.

3. People Leadership & Development — 20%

• Directly lead, coach, and develop assigned Service Professionals.
• Set clear expectations regarding safety, attendance, productivity, quality, customer service, and professional conduct.
• Provide real-time coaching and feedback based on observed performance.
• Conduct regular performance discussions and address performance gaps promptly.
• Support new-hire onboarding and development.
• Reinforce standard work and ensure employees understand both what is expected and why.
• Partner with Operations leadership and People/HR on employee performance and retention issues.
• Identify employees with potential for expanded responsibility or leadership development.
• Build a culture of accountability, teamwork, ownership, and continuous improvement.

4. BBS Execution & Performance Management — 15%

• Manage daily operations through Booster's Business System.
• Maintain visual management of assigned SQDPP metrics.
• Review actual performance against target and identify abnormal conditions.
• Participate in Tier meetings, BURs, and other appropriate operating reviews.
• Develop clear actions for metrics that are off target.
• Ensure actions have owners, due dates, and measurable expected outcomes.
• Use RCCM and structured root-cause problem solving for recurring or material operational issues.
• Apply 5-Why, Pareto analysis, and other BBS tools where appropriate.
• Maintain and reinforce operational standard work.
• Follow countermeasures through completion and validate effectiveness.

5. Fleet, Labor & Resource Management — 10%

• Partner with Fleet/Maintenance to ensure vehicles and equipment are operationally ready.
• Identify vehicle issues early and coordinate repair or replacement needs.
• Manage labor utilization within established operating plans.
• Monitor overtime, attendance, staffing gaps, and resource constraints.
• Adjust staffing and assignments to support safe and efficient execution.
• Maintain appropriate visibility to vehicle and driver capacity.
• Support tanker movement, vehicle recovery, or other operational requirements where properly qualified.
• Maintain or obtain required licensing/certifications where business needs require it.

6. Customer & Cross-Functional Coordination — 5%

• Partner with Customer Success, Account Management, Fleet, Safety, and other functions to support reliable customer service.
• Communicate material service risks and operational issues promptly.
• Support service recovery following operational misses.
• Provide clear operational information and recommended actions.
• Close the loop on issues affecting customers and internal partners.

Key Performance Measures

Potential measures should include:

• Safety incidents / preventable incidents
• Quality defects
• Customer service misses
• On-time route completion
• Gallons delivered
• Gallons per hour / productivity
• Labor utilization
• Overtime
• Fleet availability
• Route completion
• Attendance
• Employee turnover / retention
• Training completion
• Action closure
• RCCM effectiveness
• Customer escalations

Requirements

• High school diploma or equivalent required.
• 2+ years of supervisory or frontline leadership experience.
• Experience in logistics, transportation, fleet, distribution, field services, or similar operational environments preferred.
• Working knowledge of DOT regulations and compliance requirements.
• Demonstrated ability to lead frontline employees in a fast-paced operating environment.
• Strong problem-solving and decision-making capability.
• Ability to manage changing operational priorities in real time.
• Strong written and verbal communication skills.
• Ability to use data and operating metrics to manage performance.
• Strong accountability, follow-through, and organizational skills.
• Clean and insurable driving record.
• Ability to work assigned overnight, weekend, or nontraditional shifts.
• Ability to obtain required CDL or other certifications where business needs require.

Preferred Skills

• Hazmat transportation experience.
• Fuel, fleet, logistics, last-mile, or transportation experience.
• Experience with Lean Daily Management.
• Familiarity with Lean, Toyota Production System, Danaher Business System, or similar operating systems.
• Experience leading distributed or mobile frontline teams.
• Experience using route-planning, fleet-management, or workforce-management systems.

What Success Looks Like

• Safe and compliant operations.
• Customer commitments consistently met.
• Strong Service Professional accountability and engagement.
• Reliable fleet and shift execution.
• Improved productivity and labor utilization.
• Reduced service misses and repeat failures.
• Strong standard-work adherence.
• Effective root-cause problem solving.
• Timely action closure.
• Strong employee development and retention.

Benefits:

• Medical, Dental, Vision, Supplemental Life Insurance
• Health Savings Account
• Flexible Spending Accounts
• Ancillary Coverage (Critical Illness, Hospital Indemnity, Accident)
• Company Paid Short Term Disability, Long Term Disability, Basic Life Insurance
• 401(k) Plan