Front Desk Associate

Company Overview At Planet Fitness, our mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement-free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing! Who You Are All of our Team Members share one common goal: a passion for our brand and a desire to make members feel welcome in our Judgement Free Zone. Qualities that Will Make You a Perfect Match for the Front Desk Associate Exhibit a positive and upbeat attitude. Have a passion for delivering a consistent and exceptional experience to members, guests, and fellow team members. Pride yourself on your work while being punctual, reliable, and dependable. Handle all interactions with diplomacy and exhibit a genuine motivation for helping others. Act with integrity and show respect to everyone around you. Exhibit strong communication skills and have an ability to listen and empathize. Inspire and motivate others to achieve their goals. Are a quick study with the ability to apply what you have learned during online and hands-on training. About the Front Desk Associate Role As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional Judgement Free member experience. Daily Responsibilities Greet members/guests as they enter and exit the club; assist them with any questions or concerns as they check in. Help promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies. Resolve member concerns and, when needed, elevate to a Manager. Answer phones in a friendly manner and assist callers with their inquiries. Perform membership related functions such as sign-ups, contact and billing information updates, cancellations, collecting unpaid balances and transferring memberships. Perform prospective member calls and tours; assess their membership needs. Execute retail transactions accurately and drive sales goals. Maintain regular, consistent cleaning and sanitizing of all exercise equipment and spa amenities, including communal spaces and your assigned area. Ensure restrooms are clean, sanitized, stocked and clutter-free by following the routine cleaning schedule. Frequently perform a comprehensive walk of all club areas; quickly address any safety policy issues and cleanliness concerns. Promptly address maintenance and facility concerns such as broken or missing equipment. Qualifications 6-12 months of experience in a customer service environment is preferred. Must be 18 years of age or older. Willing to become CPR/AED Certified (training provided by Planet Fitness). Basic computer proficiency. Physical Demands Continual standing and moving throughout the club during shifts. Continual communicating in person or on the phone to exchange information during shifts. Must be able to lift up to 75 pounds. Will encounter toxic chemicals during shifts. Frequent cleaning and sanitizing of equipment and facilities. Move yourself in different positions, including bending and twisting, to accomplish tasks. Benefits Medical, Dental, and Vision Insurance. Vacation, Sick Time, and Holiday Pay. Free Black Card Membership. 401(k) Retirement Savings Plan. Term Life Insurance. Healthcare and Dependent Care Flexible Spending Accounts. Tuition Reimbursement. Employee perks and discounts. Engaging team-building competitions and social events. E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina, and Alabama. Health and Safety Requirements Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. #J-18808-Ljbffr