Robotics Clinical Specialist - Field Training & Support

Company OverviewEmbark on an enriching journey with PROCEPT BioRobotics, where our vision, mission, and values guide everything we do as a company. At PROCEPT, we put the patient first in everything we do and are committed to revolutionizing treatment for benign prostatic hyperplasia (BPH, otherwise known as prostate gland enlargement) through innovation in surgical robotics. As our company succeeds and grows, we improve the quality of life of patients, provide more effective treatment options for surgeons, uphold the trust of our shareholders. That starts with a commitment to our People with a focus on creating an evolving landscape for your career, brimming with transformative opportunities that provide continuous career growth opportunities.Understanding PROCEPT's CultureAt PROCEPT, we believe every person matters. Every employee, every patient, every caregiver. Because we are here to create a revolution, and we believe in doing that by innovating everywhere with pathological optimism. We believe in being humble and highly engaged in the work we do, while also working together seamlessly for a common goal. At Procept, curiosity, ingenuity and conviction in the power technology will transform the lives of our patients and providers.And this doesn’t happen by accident. It starts with our live induction program that serves as an incubator for cross-functional team building, an immersion in Procept’s history, jam-packed interactive sessions with executive leadership and a crash-course in the mission and purpose of what we do. It continues with our one-of-a-kind management program designed to build the best managers in the industry, where our people managers across functions come together to exchange ideas and grow, as both managers and learners, in an environment that challenges, supports and broadens.We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU! At Procept, we push beyond just finding a work/life balance, we strive to find a work/life blend, a professional world that you are honored and impassioned to belong to, one that you can proudly share with your family, friends, and acquaintances.An opportunity at PROCEPT BioRobotics won’t just be about finding a job. It will be an opportunity for you to join a community devoted to making a difference in this world!The Opportunity That Awaits YouThe Clinical Specialist will play a critical role in delivering product training, clinical education, and in-procedure support for PROCEPT Robotic Systems. You will ensure optimal OR workflow and troubleshooting during live cases, provide in-service education, support installations and software updates, and help drive procedural efficiency across assigned accounts. In addition, you will partner closely with Sales to identify opportunities for utilization growth and account retention.At the core of this role, we are seeking a Clinical Specialist who is comfortable working in complex surgical environments, managing multiple stakeholders in the OR, and maintaining exceptional attention to detail. You will guide surgeons through onboarding and competency milestones, support procedural scheduling to maximize coverage, and maintain accurate case logs and documentation.We are also looking for a strong communicator who will regularly share field insights with Sales, Marketing, and R&D to inform product enhancements, surgeon experience, and program improvements. This role requires a collaborative, hands-on professional who can adapt quickly, execute tactically in the field, and uphold high standards of safety, quality, and customer satisfaction.The Clinical Specialist will work to build surgeon and staff confidence, competency, and expertise with all PROCEPT BioRobotics technologies. The ideal candidate will exercise independent judgment in planning, organizing, and performing their work, while partnering with internal teams to support system updates, regulatory compliance, and field-based program needs. Frequent travel is required to ensure comprehensive support across the region.What Your Day-To-Day Will InvolveDeliver product training and clinical education to surgeons, staff, and new usersSupport live procedures to ensure optimal OR workflow, setup, and troubleshooting across assigned accountsProvide in-service and field support, including installations and software updatesExecute procedural scheduling and efficiency improvements to maximize case coveragePartner with Sales to identify opportunities for utilization growth and account retentionCollaborate with team members to drive program efficiency and ensure regulatory complianceSupport marketing and training events, including physical setup and presentationsGather and relay customer insights to Marketing and R&D to inform product and program enhancementsMaintain accurate case log files, expenses, and administrative documentation in SalesforceUpload cases logs as required to central repository for all cases supportedTrack and document surgeon progression through the surgeon pathway, ensuring completion of required onboarding and competency milestones.Ability to travel 75% or greater as necessaryWhat Success Looks LikeRegional Quota Attainment: Direct contribution to revenue through utilization growthOperational Efficiency: Improved scheduling efficiency (e.g., AquaDays)Surgeon Satisfaction: High satisfaction scores and positive qualitative feedbackClinical Outcomes: Consistent delivery of safe, high-quality proceduresSurgeon Engagement: Growth in trained and active surgeonsProcedural Growth: Increase in procedures per account and per surgeonOnboarding Progress: Completion of onboarding milestones and procedural proficiencyThe Qualifications We Need You to PossessBachelor’s degree or equivalent experience2-4 years clinical experience preferredStrong interest in medical devices and roboticsAs a condition of employment, you must achieve clinical proficiency such that you can cover a case independently within 60 days post-graduation of our internal sales training program, Aqua Academy. Should you need additional support to achieve this milestone there is a possibility for 30 days supplemental coaching to gain sign-off.The Qualifications We Would Like You to PossessStrong communicator and engaging educator with excellent presentation skillsCollaborative team player with a commercially aligned, customer-focused mindsetAbility to influence surgeon adoption and drive procedural growthHands-on, adaptable, and willing to execute tactically in the fieldAnalytical thinker with strong attention to detail and problem-solving skillsPay Range for this role:$108,000 to $108,000 #J-18808-Ljbffr PROCEPT BioRobotics Corporation