Host/Hostess - Restaurant

Job Description

Job Description

Where you'll work

The Ritz-Carlton Bal Harbour, Miami is a rare oceanfront destination where timeless luxury, legendary hospitality, and meaningful guest connections define every experience. Situated between the Atlantic Ocean and the Intracoastal Waterway, the resort offers a collection of exceptional amenities, including a signature culinary partnership with globally renowned chef Michael Mina, an exclusive private membership experience, a world-class spa, and distinctive pool and beach offerings.

Louette by award-winning chef Michael Mina is an all-day, brasserie-inspired American dining destination that brings together timeless style, spirited hospitality, and a fresh take on familiar favorites. The menu offers chic interpretations of American classics complemented by fine wines and thoughtfully crafted cocktails, while the setting blends nostalgic glamour with modern elegance. From leisurely lunches and cocktails at the bar to lively dinners that carry into the evening, Louette creates an inviting gathering place where great food, genuine hospitality, and an effortless social energy come together.

Who you are

As a host/hostess, you will transform dining into an experience guests remember. Through attentive, personalized service, you create meaningful moments and deliver thoughtful attention to detail that defines exceptional hospitality.

What you'll do

• Set and maintain tables and service areas to create an inviting, guest-ready environment.

• Serve food and beverages while engaging with guests, anticipating needs, and providing attentive, personalized service.

• Communicate and coordinate with the kitchen and service team to ensure accurate and timely service.

• Maintain work areas, equipment, and supplies to established cleanliness, organization, and presentation standards.

• Complete additional duties as needed to support guests, the team, and the overall operation.

What’s expected of you

• Take initiative and use good judgment to anticipate guest needs and resolve service needs in the moment.

• Follow company policies, procedures, safety practices, and established quality standards.

• Maintain a polished, professional appearance and consistently demonstrate elevated communication and service standards.

• Work collaboratively across the restaurant team to deliver consistent, efficient service.

Physical Requirements

• Stand, sit, or walk for extended periods, including moving across sloping, uneven, or slippery surfaces.

• Read and visually verify menu, service, and other work-related information.

• Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and 50 pounds with assistance.

• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. #ZR