Dual Property Director of Rooms

Job Description

Job Description

Qualification Standards  

Education & Experience:  

• At least 5 years of progressive experience in a hotel or a related field required 

• High School diploma or equivalent required 

• College course work in related field helpful 

• Previous supervisory responsibility required in both housekeeping and front office operations 

Tools & Equipment:  

• Computer, projector, copier, scanner, other office equipment, telephone 

• Ability to work in Excel, Word, PowerPoint and various other software programs 

Work Environment:  

• Under variable temperature conditions 

• Under variable noise levels 

• Outdoors/Indoors 

• Around chemicals, fumes and or odor hazards 

• Around dust and or mite hazards 

Physical Requirements:  

• Long hours sometimes required 

• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects 

• Ability to bend, stretch, twist or reach with your body and arms 

• Ability to work under variable temperatures and noise levels 

• Near Vision - The ability to see details at close range 

• Ability to stand for long hours and walk long distances without fatigue

Mental Requirements:  

• Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English 

• Must be able to evaluate and select among alternative courses of action quickly and accurately 

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary 

• Must work well in stressful, high-pressure situations 

• Must maintain composure and objectivity under pressure 

• Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need 

• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests 

• Mathematical Reasoning - Must be able to work with and understand financial information and data, and basic arithmetic functions

• Multi-lingual skills helpful 

Duties & Functions  

Essential:  

• Approach all encounters with guests and employees in a friendly, service-oriented manner 

• Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel 

• Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working 

• Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations 

• Interact with hotel guests 

• Handle guest complaints and problems 

• Monitor spending to insure expense control and maximum profit 

• Monitor existing S.O.P.’s and modify, develop SOPS as needed 

• Prepare the annual rooms budget 

• Implement policies and programs to guarantee compliance 

• Communicate all new policies, information, and directives to all employees 

• Assist in handling problems in the workplace, including anticipating, preventing, identifying, evaluating, and acting quickly to help resolve in a favorable manner 

• Prepare and submit weekly payroll for direct reports 

• Develop rooms budget and work within budget, flexing to changing forecast 

• Motivate team members to establish a productive working environment at the hotel 

• Maintain an Open Door Policy 

• Assist in handling employee workplace problems, including anticipating, preventing, identifying and evaluating issues and acting quickly to resolve them favorably; follow up to ensure employee satisfaction 

• Be fully conversant in and follow all franchise requirements to meet and exceed brand standard in all areas 

• Know hotel property, amenities and area attractions and train staff accordingly 

• Respond quickly to guest requests or complaints in a friendly manner, taking the appropriate action to resolve matters. Follow up to ensure complete guest satisfaction 

• Check and respond to electronic communications in a timely fashion