Vetco Veterinary Clinic Lead - Training provided (Driving Role)

This position serves as the field team lead and provides functional direction to field staff and primary point of escalation for customer, vet or store partner issues. This position also serves as a driver of company vehicles to vaccination clinics and is responsible for overall performance and operational compliance of the day’s clinics. Essential Job Functions Provide functional direction and supervision to field team. Effectively perform functions of all clinic team roles and provide coaching and functional direction to individuals in these roles where necessary; may be responsible for filling one or more of these roles at a time. Safely operate company‑supplied vehicle to and from clinic locations and office, when assigned as driver. Lift up to 40 lbs. Effectively communicate with customers and business partners to manage difficult customer situations, including pet incidents (bites, reactions and emergency situations). Act as primary point of contact for the Market Manager on clinic‑related issues. Liaise and partner with leadership at clinic locations to determine optimal clinic location, crowd‑management practices and manage any issues that arise during the clinic. Ensure all clinic processes are followed and necessary clinic paperwork is completed accurately and completely. Facilitate a sales environment among team by leading targeted discussion topics during daily commute. Other Duties and Responsibilities Ensure proper handling of all revenues for the day, including deposit to safe or bank. Assist customer in completing paperwork for a clear, accurate medical record. Manage crowd situations, clean up pet waste and effectively communicate and manage situations involving disruptive pets. Offer available discounts to win customers experiencing disruptive or unpleasant situations. Manage and assist loading and unloading equipment and supplies from company‑supplied vehicle in a safe manner. Assist in training new partners according to the training plan expectations. Understand and communicate Vetco medical recommendations, booster schedules and products. Effectively communicate with store management to build an atmosphere of cooperation and business success. At the conclusion of clinic, present report card and site report to the Market Manager (MOD). Obtain the gross sales receipt of clinic sales or SKU movement report from the MOD. Prior to departure, confirm the clinic area is clean and no trash, sharps, clinic equipment or supplies have been left on the floor or shelves. Notify store well in advance if clinic team is running late.Reconcile end‑of‑clinic and end‑of‑day equipment and supplies. Escalate any clinic issues to Market Manager, Store Manager, and/or Vetco Customer Service for further resolution via Incident reporting process. Ensure accurate completion of all paperwork. Ensure all paperwork and checklists are completed. Ensure rig supplies and product bins are restocked at the end of the day. Participate in company and sponsor facilitated training related to products, services, policies and procedures. Complete the Clinic Lead reports for each shift. Previous Experience Must be able to perform all clinic job roles. Possess outstanding customer service skills, an aptitude for basic sales techniques, an interest in animals, and a professional appearance and demeanor. Hold leadership qualities and/or experience. Be able to operate company vehicles. Effectively communicate and provide functional direction and leadership to team and resolve difficult situations independently. Be comfortable handling and restraining animals within company policy, as direct contact with animals is required. Existing partners applying must be in good standing. Work Environment The majority of job duties are conducted indoors. Passenger vehicle travel is required to commute to work locations; in some locations, overnight travel may be required. Position may involve bending, kneeling, moving equipment (up to 40 pounds) and standing for long periods; there may be a risk of injury resulting from improper procedures. Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. #J-18808-Ljbffr