Senior Resort Executive Host

Summary The Sr. Resort Executive Host develops and maintains relationships with targeted gaming/non-gaming resort patrons through personal contact in order to generate incremental revenues. Sr. Resort Executive Host will assist with our clientele and has a passion for meeting and assisting gaming/non-gaming resort guests. Primary Responsibilities Manage all aspects of the guest’s visit (book spa, dining, in‑room dining amenities, ground transportation, cabanas, hotel rooms, establish casino credit, oversee folio check‑out, etc.) for guests. Cultivate and identify patrons with incremental spend throughout the resort. Assist international clientele. Interact with players in person on property, as well as via telephone, e‑mail, text message, and written correspondence. Provide information to team and property leadership related to guest feedback, suggestions, concerns, or issues. Adhere to Resorts World Las Vegas policies and procedures as well as Title 31 compliance requirements. Obtain and maintain position‑specific licensing. Use personal device/cellular phone for job‑related operational tasks, job duties, review of company documents, etc. Other duties as assigned. Qualifications Ability to effectively communicate in English. Ability to work varied shifts, including nights, weekends, and holidays. Polished appearance and demeanor. Excellent customer service skills. Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures. Preferred: Strong existing following of mass premium and high‑end patrons. Experience & Education Minimum 3 years working in a large, luxury resort setting. Minimum 3 years Resort Marketing or premium customer hosting experience. At least 21 years of age. High school diploma or equivalent. Certificates, Licenses & Regulations Proof of eligibility to work in the United States. Ability to obtain Nevada Gaming Registration. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is typically performed in a luxury property setting and requires tolerance to varying conditions of noise level, temperature, illumination, and air quality. Employees may perform prolonged sitting/standing; bending and reaching; transporting, pushing, pulling, lifting, and maneuvering items weighing up to 10 lbs.; eye/hand coordination; and compliance with policies, procedures, job description, daily memorandums, chemical labels (SDS) and other instructions. Resorts World Las Vegas is proud to be an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. #J-18808-Ljbffr