Customer Service Receptionist
Advanced Collision Experts LLC
Job Description
Job Description
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Job description
We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
- Handle customer inquiries and questions
- Provide information about the process and what to expect
- Guide clients through what to do next, rental assistance if applicable
- Document and update customer records based on interactions
- Update insurance companies and document all communication on files
- Develop and maintain a knowledge base of the evolving services
- Be able to adapt to situations that aren't common
- Checking and photograph vehicles
- Assist tow truck drivers with proprty document for pick up
Qualifications:
- Previous experience in customer service, sales, or collision industry
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Ability to express empahthy to clients
- Excellent written and verbal communication skills
Vacancy posted 3 days ago
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