Bilingual Economic Services Client Engagement Specialist- El Jebel, CO

Client Engagement Specialist

Hiring Range: $25.50-$29.96.

Schedule: M-F, 8:00am-5:00pm.

Applicants are encouraged to apply by May 15th, however, this position will remain posted until filled. Be the face of Economic Services in the Roaring Fork Valley! We are looking for a Client Engagement Specialist to join our team and provide exceptional customer service to residents seeking assistance with economic programs and resources.

Being part of the DHS family: The Department of Human Services (DHS) directly touches the lives of thousands of Eagle County residents every year. From helping families and individuals access programs that put food on the table, warm their homes, and find childcare to protecting those too young or too old to protect themselves, DHS is the team of people who ensure families and individuals in our community have what they need to live a stable life now and in the future.

Economic Services (a division within the Department of Human Services) is responsible for administering a range of critical public assistance programs including Cash, Child Care, Emergency, Energy, Food and Medical Assistance, as well as connecting customers to other vital resources and supports.

The Economic Services (ES) Client Engagement Team helps people apply for and access benefits and services. They answer questions, schedule appointments, and refer clients to other resources. The Client Engagement Specialist (El Jebel) is the main point of contact for Eagle County residents in the Roaring Fork Valley who need help with ES programs. This is a mostly independent role requiring good customer service skills.

Responsibilities:

• Provide exceptional customer service in-person, virtually, and by phone
• Answer questions, schedule appointments, and resolve client issues
• Manage client documents and referrals
• Assist with public assistance programs like SNAP and Medicaid
• Work independently in our El Jebel office

Qualifications:

• Bilingual (English/Spanish) required
• 2+ years of customer service or related experience (human services preferred)
• Excellent communication and interpersonal skills
• Ability to work independently and make sound decisions
• Strong computer skills and proficiency with Google Suite

Best part of the job:

• Working with community members and providing them with government assistance such as Food, Bill payments, Medicaid, Financial Assistance and much more.
• A collaborative, bilingual team who supports each other, has fun and works together
• Ability to start a career in local government, state government or human services.
• This position is part of an award-winning team and an organization named Best Place to Work.
• On-the-job training provided

Culture:

We truly value our employees and their well-being. Our culture is about great benefits, allowing employees to grow and taking care of our employees. 'I felt so welcomed when I joined the team on my first day. You don't feel that way in other jobs. They were expecting my arrival and made me feel welcome.' - said a new employee.

ECG Culture & Benefits:

• Why is Eagle County recognized as a Best Place to Work in 2022? Culture of flexibility and support for mental health / wellness. Check out more awards here.
• Purpose! A modern, values-driven workplace with more than 550 employees embracing a welcoming culture, supportive leaders and an organization focused on our mission: Creating a Better Eagle County for All.
• Learning organization focused on professional development opportunities, FREE CMC classes and Tuition reimbursement.
• Future-focused with our Strategic Plan on improving housing, climate change and more.
• As a certified healthy workplace, our culture recognizes the importance of individual needs and enjoying life outside of work. Other perks may include flexible work arrangements, paid volunteer time, and daytime fitness classes/bike rides.

Great benefits! See the details:

• Comprehensive and low-cost medical, dental, and vision insurance (as low as $85/month for employee only)
• Wellness program where you can earn cash or extra days off
• 15 paid holidays
• Paid time off (starting at 12 days) and additional medical leave
• Paid volunteer hours
• 8% (dollar-for-dollar match) retirement plan
• Free classes at Colorado Mountain College
• Eagle County University classes (internal training)
• Tuition reimbursement programs
• Bilingual Pay Incentive
• Free bus pass and more

Address: 500 Broadway Street Eagle, Colorado, 81631