Lead Store Associate New 8 N Plank Rd Newburgh, NY

Overview Lead Store Associate role at Curaleaf in Newburgh, NY. What You’ll Do Customer Experience & People Lead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service with every interaction. Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance. Drive consultative selling on the floor by encouraging open-ended questions, active listening, and thoughtful product education. Foster a culture of loyalty by guiding guests to enroll in the rewards program and capture customer insights to improve future experiences. Support the team in resolving customer concerns with empathy and professionalism to build trust. Promote a respectful, inclusive, and collaborative workplace to ensure positive customer experiences and smooth checkout operations. Operational Excellence & Processes Execute opening and closing duties, including daily huddles and cash reconciliation. Verify customer IDs and maintain accurate POS profiles. Ensure inventory integrity through precise transaction processing and order fulfillment. Lead inventory counts and participate in overnight audits. Maintain a clean, organized, and guest-ready store environment. Uphold compliance with SOPs, safety protocols, and state regulations. Achieve daily KPI goals through consultative selling and upselling strategies. Reinforce customer purchase decisions and highlight complementary products. Stay informed on promotions and product updates to deliver a seamless shopping experience. Leadership & Team Development Guide and support store associates in daily operations and lead by example in customer service and operational excellence. Train new hires and conduct ongoing training sessions. Provide real-time coaching and feedback to drive team performance. Delegate tasks effectively and act as the go-to leader in the absence of store management. Support conflict resolution and promote a positive workplace culture. Adapt quickly in a fast-paced environment and take on additional duties as needed. What You’ll Bring Must be 21 years of age or older. High School Diploma or GED. Minimum of 1 year in a customer-facing or sales environment. Minimum of 1 year of experience using POS systems and cash handling. Minimum of 6 months of leadership experience in a retail environment. Minimum of 6 months of hands-on experience in retail store operations, including opening/closing procedures and cash reconciliation. Experience as a Store Associate demonstrating consistent performance (preferred). Strong leadership and team-building skills with the ability to coach and motivate others. Familiarity with retail SOPs, safety protocols, and loss prevention practices. High attention to detail, especially in cash handling and inventory management. Excellent customer service and interpersonal communication skills. Ability to work independently and as part of a team in a high-volume, compliance-driven setting. Flexible schedule availability, including evenings, weekends, holidays, and occasional overnights. Multi-tasking with the ability to pivot quickly between tasks. Comfortable using technology and learning new tools to support operations and customer interactions. Strong time management and organizational skills. Strong de-escalation and conflict-resolution skills to maintain a positive guest experience. Basic proficiency in mathematics and computer applications. Solution-driven mindset when dealing with upset customers. Willingness to work across all store stations based on business needs. Even Better If You Have Knowledge of inventory management, restocking, order fulfillment, and inventory audits. Experience in sales with KPI tracking and target achievement. Experience in a regulated retail setting. Benefits Competitive pay and benefits Generous PTO and parental leave Life and disability insurance Community involvement Referral bonuses and product discounts Benefits vary by state, role type, and eligibility. #J-18808-Ljbffr Curaleaf Holdings, Inc.