Quick Lane Service Advisor

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in the Treasure Valley. We are looking for a Quick Lane Service Advisor to join our Kendall Ford of Meridian team. Our Ford Quick Lane Service Department is a fast‑paced environment serving clients throughout the community. Some of the benefits of working with Kendall are: Competitive pay plan Competitive paid time off and paid personal leave Discounts on parts, service and vehicle purchases for your immediate family Medical, Dental and Vision insurance Paid Life insurance 401(k) plan w/ Fidelity Accident and Illness supplemental plans Our goal is to have lifelong service customers, and we trust our Advisors to be that first contact for Kendall in our service departments. Responsibilities Duties include interfacing with customers, technicians and salespersons to identify and sell vehicle repairs and maintenance; verifying work was properly performed and diagnosed; researching vehicle history to make educated recommendations; inputting and maintaining customer information; completing work tasks efficiently and organized; using telephone, email and chat systems to communicate with customers throughout the day; and scheduling service appointments. Working Conditions Primarily indoors. Work shift involves PC usage, standing or walking short distances, and frequent telephone use. Requirements We are looking for candidates with high level customer service experience, strong time‑management, strong work ethics and strong communication skills. Ability to make recommendations and prioritize items for customers is key. Service writing experience is not required, but dealership experience is preferred. Candidates must have proven strong customer service skills, the ability to multi‑task and general knowledge of automobiles and maintenance. A valid driver’s license and good driving record are required. If you meet these requirements and enjoy working in a fast‑paced and constantly changing environment, we want to hear from you. #J-18808-Ljbffr