Operations Manager- Jacksonville

Operations Manager, Installation Services Reporting to the Regional Director, Installation Services, the Operations Manager oversees the entirety of the branch’s installation program. The role is responsible for the overall operations of the branch installation process, including profitability, pipeline management, inventory efficiency, expense control, staff development, and a hyper focus on the customer experience. The ideal candidate will be able to create and maintain an efficient system of operation to support the business’s growth strategy, be comfortable multitasking, work cross‑functionally with different business functions, and have prior related experience. Core Role Responsibilities Develop and manage the branch operational plan that meets the company’s goals and objectives. Manage the day‑to‑day activities required to maintain operations in a branch. Assist in improving and achieving production adherence to schedule by monitoring daily production downtime and operations efficiency, troubleshooting process and equipment operability issues, identifying root causes, and implementing solutions. Deliver on branch margin and profitability targets; recommend, implement, and monitor actions to increase revenue generation and profitability. Manage branch expenditures within budget guidelines. Analytically review branch data and information; provide and execute on solutions when needed. Inspire excellence; embody our Core Values. Lead, develop and manage direct reports. Recruit, onboard, and manage employees; maintain appropriate staff levels based on pipeline indicators. Maintain positive customer relationships; identify, monitor, and manage customer service standards. Collaborate with the regional team to identify, develop, and implement best practices and SOPs. Obtain or maintain all required local, state and federal licenses and certifications. Basic Qualifications At least 7 years of service industry experience. At least 4 years of progressive leadership experience. At least 3 years experience in managing the financials of a branch/P&L. Driving record that meets company’s insurance standards. Preferred Qualifications Experience with service and installation programming. Bachelor’s Degree. Experience with service and installation management or related field. Ability to accurately measure dimensions and determine installation processes for windows and doors. Knowledge of applicable building codes and construction techniques. Previous work experience recruiting independent contractors. High proficiency in Microsoft Office Suite. Expertise in CRMs; Salesforce or MS Dynamics experience is a plus. Salary : $95,000 - $100,000 a year What We Offer Competitive pay and bonus opportunities. Full benefits package including medical, dental, vision, life, and 401(k) retirement options. Paid time off. Growth opportunities within a rapidly expanding company. A supportive team culture where your contributions matter. EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law. At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship. #J-18808-Ljbffr Window Nation