Supervisor, WMS Superuser

DSV – Global Transport and Logistics At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. DSV – Global Transport and Logistics At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visit dsv.com and follow us on LinkedIn and Facebook. Location: New Johnsonville, TN Division: Solutions Job Posting Title: Supervisor - WMS Superuser Time Type: Full Time Supervisor, WMS Superuser Position Summary The WMS SuperUser Supervisor is responsible for the efficient transmission of information and the storage and analysis of information by means of computer networks and systems, the Internet, and computer databases. Responsibilities include but are not limited to installing, maintaining and supporting the facilities computer systems. The WMS Super User Supervisor will provide general maintenance and system updates on network hardware and software, analyze problems, and monitor networks to ensure their availability to users. May gather data TO EVALUATE A SYSTEM’S PERFORMACE, IDENTIFY USER NEEDS, AND determine system and network requirements. May be required to be “on call” outside of normal business hours in order to resolve system failures or other problems. Will rely on experience and judgement to plan and accomplish goals. WMS SuperUser Supervisor responsibilities include hiring and training, labor management planning, conducting performance appraisals, addressing performance issues, and resolving problems. As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies. Essential Duties And Responsibilities Operations Acts as the primary support of the client’s systems solutions for the user community Develops and maintains tracking tools for support service requests and resolutions by location and resource. Engages appropriate expert resources when complex support issues arise outside of the WMS and/or SAP application. Works with the company’s team to successfully close support service request issues and support testing activities Works with project teams to help implement, maintain, and improve Internal Systems Ensures that company and company assets are maintained responsibly. Effectively communicates relevant IT-related information to site management and client management (as appropriate) Maintains system efficiency. Will ensure the site’s computer system allows all the components, including computers, the network, and software, to work properly together. Will test and coordinate modifications to the system when needed, and troubleshoot problems when they occur. Maintain communication with corporate IT and operations staff. Will work with corporate IT to resolve complex issues. In collaboration with IT determines ways to store, organize, analyze, use, and present data. Will produce regular reports on a daily, weekly and monthly basis. Will ensure all RF Standard Operating Procedures (SOP’s) are current. Will train associates on updated SOP’s, Microsoft Office, WMS programs, and RF guns. Will respond to all inquiries about WMS and/or other related computer related issues. Will refer questions to appropriate person when needed. Responsible for professional verbal and written communication with all internal and external customers. Will adhere to professional etiquette standards when communicating with Management members, coworkers, customer, and other visitors. Assist with various research projects and/or special projects. Accountable for overseeing manpower, recruiting, retention, and development of people for the operation in his/her scope of responsibility. Ensures that procedures exist at all sites to guarantee client service, productivity, as well as facilities and equipment maintenance. Sets goals to provide continuous improvement for the Site Other Duties Performs other duties as required. Supervisory Responsibilities Manages JR SuperUsers Skills & Abilities Computer Skills Mid to Senior Microsoft Office skills Technical knowledge of technologies appropriates to the assigned application or set of applications, business unit or region. Experience in the administration and maintenance of infrastructure, software, systems, etc. Experience with Red Prairie, RF/ RDTs, UNIX, proprietary WMS Wi-Fi experience / RF systems and equipment experience Language Skills English (reading, writing, verbal) Interpersonal communication and language skills (e.g., listening to others, speaking to others, reading, writing). Communication (facilitation skills and very mature communication skills to be able to communicate to all levels in the organization). Basic to Intermediate skills needed. Business & financial acumen (analyzing financial information, dealing with complexity, problem solving, using sound judgment). Analytical skills (e.g., storing information, data management, mining data, learning, and following procedures). For this position, the expected base pay range is – . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV – Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. #J-18808-Ljbffr DSV - Global Transport and Logistics