Benefits Administrator

Benefits Administrator

Administer education, enrollment, and day-to-day operations of all benefits including medical, dental, vision, group life insurance, supplemental life insurance, LTD, 401k, medical and dependent FSA and HSA, COBRA, and FMLA. Handle benefits questions and issues according to company processes.

Provide ongoing support and customer service for 1400+ employees nationwide

Ensure compliance with all ACA, DOL, and IRS benefit-related regulations and reporting

Manages leave of absence process including, but not limited to, providing necessary leave documentation to employees, assist employees and managers with questions/updates regarding leave status, requesting and reviewing medical documentation from providers, and collection of payment from employee

Conducts various daily, weekly and monthly audits relating to benefit plans and employee elections; corrects any discrepancies, as needed

Provide analytical and technical support during enrollment periods

Provides ongoing maintenance of employee benefits files and updating employee records

Maintains compliance with all company and outside vendor policies and procedures

Contact new employees by phone to assist with questions in benefits enrollment process

Attend and / or facilitate the weekly benefits overview training, as assigned

Ensures company benefits training and reference material remain up to date on company's intranet

Assist with employee's questions and escalated benefits issues by phone and email

Respond to emails within department's service level agreement

Prepares and communicates benefit related company announcements, benefits webinar invitations, and benefit cancellation notices to employees

Receives and processes various mail items including court orders, remitted benefit payments, etc.

Other duties as assigned

Great company culture

Top workplaces 9 years in a row (2016, '17, '18, '19, '20, '21, '22, '23, '24)

Company recently added to the Russell 2000 Index, attributing our strong growth

Accrued sick / vacation leave and paid holidays

Medical with HSA and FSA options, dental, and vision

401(k) with company match

2 years of benefits or HR related experience preferred (but willing to train)

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers

Excellent computer proficiency (MS Office – Word, Excel, PowerPoint and Outlook, Online Enrollment, and ability to type 50+WPM)

Excellent organizational skills and attention to detail

Strong analytical and problem-solving skills

Ability to act with integrity, professionalism, and confidentiality

Thorough knowledge of benefit-related laws and regulations preferred/acquired

Proficiency with or the ability to quickly learn the organization's HRIS and benefit provider's systems

Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Ability to research and interpret federal, state and company benefit related requirements, over multiple platforms

High School Diploma or GED Required; Associates Degree in Business or related field preferred

Must successfully pass Drug Screening & Criminal Background Review.

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

Must be able to occasionally lift and carry up to 15 lbs.

Must be able to talk, listen and speak clearly on telephone

Must be able to sit for prolonged periods at a desk, while working on a computer