Seasonal Return Agent - Gulfport Biloxi Airport

Overview Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America. We are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position, assisting all customers with the rental return process, creating and maintaining a friendly, efficient environment for all customers, and assisting in making all transactions quick and efficient. The seasonal window ends on or before October 1, 2026 and cannot exceed 180 days. The start date will be on or after May 1, 2026. This pay for this position starts at $14.00 per hour. This position is located at The Gulfport Biloxi Airport – 14035 Airport Road Gulfport, MS 39503. Schedule Sunday: 11 am‑7 pm Tuesday: 8 am‑4 pm Friday: 8 am‑4 pm Responsibilities Greet all customers using prescribed, appropriate dialogue as they arrive on the lot. Remind customers to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time, and turn them into lost and found. Advise and review rental charges and provide an accurate receipt to the customer. Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue. Inquire about service, satisfaction and document dissatisfaction. Discreetly check vehicle for damage on incoming vehicles and direct customer to the counter for completion of a damage/loss report. Use proper statement to determine if the vehicle is being returned with a full tank of gas. Complete a service alert for any mechanical and/or body damage communicated by the customer. Identify vehicles that are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location. Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location. Keep the lot organized for ease of access and traffic flow. Seek to improve job performance through self‑assessment, skill development, training and goal setting. Maintain a regular and reliable level of attendance and punctuality. Perform miscellaneous job‑related duties as assigned. Equal Opportunity Employer / Disability / Veterans Qualifications Must have a minimum of 2 years of continuous customer service or sales experience in retail, guest services, or administrative support. Must have a current and valid driver's license with no more than 2 moving violations and/or at-fault accidents on the driving record within the past 3 years. Candidates with more than 1 excessive speeding violation (defined as 26 or more miles per hour over the posted speed limit) on their driving record within the last 3 years will be disqualified from consideration. No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI). Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Must be at least 18 years old. High School Diploma or G.E.D. required. This is a seasonal position and you may work up to 180 working days during the defined season. #J-18808-Ljbffr