Cutomer Service | Order Entry Specialist

Order Process Specialist

Earn $21.63$26.44 per hour ($45,000$55,000 annually) in a direct-hire office position with a growing manufacturing company in Redmond. They are looking for an Order Process Specialist to manage customer orders, provide customer support, and help coordinate orders from entry through shipment. You'll join the company directly and receive full benefits from day one.

You will work for a company that designs and builds specialized tracking technology used by researchers around the world. The office is collaborative and professional, and accuracy and follow-through are important to the team. You will be trained on their systems, and if you have used accounting software before, that background will serve you well. This is steady, full-time, detail-focused work with real variety: every order touches Sales, Finance, Production, and Support.

Job Duties

• Create, update, and maintain customer orders, quotes, invoices, and shipment records
• Check orders for accuracy (billing, shipping, payment, PO, and warranty details) and resolve discrepancies with internal teams and customers
• Prepare domestic and international shipments, including courier and customs paperwork
• Support repair order (RMA) intake, tracking, and closure
• Keep customers and internal partners updated on order status and shipment timing

Schedule

Monday through Friday, 7:30am to 4pm. Around major deadlines, occasional evening or weekend flexibility is needed.

Pay

$21.63 to $26.44 per hour ($45,000 to $55,000 per year). This is a non-exempt, hourly position.

Requirements

• Associate's degree, or 6 months to 1 year of order entry, customer service, or related office experience
• Comfortable in Microsoft Word, Excel, PowerPoint, and Outlook
• Clear written and spoken communication
• Accurate data entry and basic math (percentages and discounts)
• Able to work at a desk most of the day with extensive typing, and occasionally lift up to 50 lbs

Benefits Offered By The Employer

• Health, dental, and vision insurance
• 401(k) with employer match
• Paid time off and 10 paid holidays
• HSA and Dependent Care HSA options

Location

Redmond, WA