Therapy Front Desk Supervisor

Position Summary / Scope of Responsibility The Therapy Front Desk Supervisor is responsible for ensuring all front desk policies and procedures are followed at the therapy division location(s) while providing the utmost in customer service to all patients. The Therapy Front Desk Supervisor collaborates with the Clinic Manager/Director and the Therapy Billing Manager to create and implement front desk policies and procedures. Primary Responsibilities Performs all therapy front desk coordinator job duties including but not limited to answering phone calls, scheduling patients, registering new patients, checking patients in and out, verifying insurance, obtaining insurance authorizations, obtaining patient payments, posting patient payments, reconciling daily payments, calling patients who no-show and obtaining signatures on Medicare initial plans of care and recertifications. Supervises all therapy front desk coordinators. Trains front desk coordinators and rehab aides in all therapy front desk job tasks. Ensures front desk is staffed during all operating hours, including filling in when and where necessary. Works with billing manager to ensure all necessary documents are received to process claims and/or appeals. Assists Clinic Manager/Therapy Director with front desk coordinator's performance reviews. Assists Clinic Manager/Therapy Director with hiring and terminating of front desk coordinators. Attends monthly clinic staff meetings or, if unable to attend, is responsible for obtaining a copy of the written agenda from the Clinic Manager/Therapy Director. Monitors inventory of front desk office supplies and assists with ordering as necessary. Assists with providing necessary information to credentialing department to expedite therapist credentialing process. Handles shipping and receiving of orthotics (where applicable). Assists with the smooth running of the clinic, which may include variations in scheduled hours, as well as staffing at another CAO location. Actively participates on the Therapy team, including but not limited to staff meetings, CAO sponsored events, webinars, in‐services and departmental meetings. May be required to work evenings and Saturdays depending on division operating hours and needs of the therapy clinic. Reporting Relationships The Front Desk Supervisor reports directly to the Therapy leader (either Clinic Manager or Therapy Director if one and the same) at the assigned Division and clinic. The role currently does not have any direct reports. Requirements Education and Experience A high school diploma. Experience and proficiency working with computers and electronic medical records. Maintains CPR Certification for Healthcare Professionals. Competencies / Required Skills and Abilities Strong Interpersonal Skills – Ability to develop relationships and collaborate in a decentralized organization. Demonstrated ability to organize, prioritize, and manage multiple tasks in a dynamic environment with a proven track record of results. Strong oral and written communication skills with excellent self‑discipline and patience. Required to be proficient in Windows based office technologies (e.g., Word, Excel). Able to work independently. Exudes professionalism in presentation. Must be able to read, write, speak, understand and communicate in the English language. Physical Demands Requires ability to sit for long periods of time and lift up to 25 pounds. Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting and sitting. Requires adequate hearing to perform duties in person and over telephone. Requires ability to communicate clearly to patients in person and over the telephone. Requires adequate visual acuity to perform job duties, including visual examination of patient, as well as reading materials from printed sources and computer screens. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr CAO