Guest Relations Representative

Job Summary

The United Center is the largest arena in the United States and is located near the West Side of Chicago, Illinois. The United Center hosts concerts, other events, and is home to the Chicago Blackhawks of the National Hockey League and the Chicago Bulls of the National Basketball Association.

Mission

We are the face and name of Levy, linking suite customers to the most premium food and beverage experiences that Levy has to offer, and demonstrating Levy's value as a restauranteur and a disruptor in the sports and entertainment industry. We seek to drive sales through strategic menu planning, while providing exceptional customer experiences on a daily basis.

Major Areas of Responsibility

The role's primary focus is on managing suite catering orders and curating exceptional customer experiences. Developing strong relationships with our Client Partners and providing expert support to our management teams at our sports and entertainment venues, through impeccable communications, are also essential.

Job Requirements + Responsibilities

Responsible for facilitating suite food and beverage suite sales for Levy sports and entertainment venues, managing multiple accounts in their portfolio.

Provides suite holders with a premium experience from beginning to end, assisting with menu and event planning assistance, managing customer accounts and billing details to ensure a seamless event experience.

Driving sales on a daily basis to increase revenue.

Exceptional written and verbal communication skills are a must.

Candidate requires a strong ability to present and communicate with partners and clients both via e-mail, phone, as well as in person.

Ability to meet and manage multiple deadlines. Time management, organization and prioritization skills are essential.

Analyzing revenue and patterns, utilizing sales dashboards to do so.

Requires day-to-day use of multiple proprietary systems and databases, as well as basic knowledge of Outlook, Word, PowerPoint and Excel.

Strong multi-tasking and organizational skills lend themselves to the fast-paced nature of the role.

A positive, outgoing and pro-active attitude are key components to success in this role.

Responsible for developing and maintaining relationships with suite holders, partners and Levy team members.

Levy is a member of Compass Group USA. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Certain positions may require Florida Level 2 background screening. Details:

Associates of Levy are offered many fantastic benefits.

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.