Security Officer

Job Description

Job Description

Welcome to Revo Casino and Social House! 

At Revo Casino and Social House, we celebrate the spirit of rebellion, creating a dynamic and engaging environment for both our guests and team members. Our brand thrives on breaking the mold and delivering fun, bold, and unconventional experiences, making it a fantastic place to work and grow your career. 

We emphasize individuality and encourage our team members to be themselves. We’re not stuffy or corporate—we believe in having fun and creating a welcoming, vibrant atmosphere. Our workplace fosters camaraderie, creativity, and a bit of rule-breaking, ensuring everyone feels valued and motivated to unleash their inner rebel. 

Beyond the casino floor, we are deeply committed to supporting the communities in which we operate. Each year, we contribute more than $20,000,000 to various charitable causes, reflecting our dedication to making a positive impact. 

Join us at Revo Casino and Social House, where your talents will be celebrated, your rebellious spirit will be embraced, and you’ll be part of a team that truly makes a difference. 

Position Summary: 

As a Casino Security Officer, you will play a critical role in maintaining a safe and secure environment for our guests, employees, and assets. Your strong sense of responsibility, excellent communication skills, and ability to handle challenging situations will contribute to the overall safety and integrity of our casino operations. 

Essential Responsibilities:  

• Maintain a constant presence throughout the casino premises to deter and detect potential security threats, including theft, fraud, disturbances, and unauthorized access.

• Customer Service Skills are a must. You will be on the floor, interacting with guests on your shift.
• Provide a visible and reassuring presence for guests and employees, assisting them with inquiries, directions, and any security-related concerns.
• Respond promptly and professionally to customer service requests, maintaining a courteous demeanor at all times.
• Take immediate and appropriate action in emergency situations, such as medical incidents, fire alarms, or other safety threats, following established protocols and procedures.
• Coordinate with emergency personnel, law enforcement, and other relevant parties as needed.
• Accurately document security incidents, accidents, and observations, preparing detailed reports for management and future reference.
• Maintain accurate records of shift activities, incidents, and other relevant information.
• Adheres to all aspects of the Anti-Money Laundering (AML) Program and its regulations; including, but not limited to, Suspicious Activity Reporting and Customer Identification requirements.
• Monitor access points to ensure only authorized personnel and guests enter designated areas.
• Verify identification of individuals, such as employees, visitors, and vendors, in accordance with casino policies.
• Safeguard casino assets, including cash, chips, and equipment, by implementing security measures and protocols.
• Assist with the escorting of high-value transactions and movements within the casino.
• Ensure orderly and safe conduct of guests and visitors.
• Participate in ongoing training programs to stay current on security procedures, emergency response protocols, and casino policies.
• Maintain a strong understanding of relevant laws and regulations related to casino security operations.

Position Qualifications: 

• High school diploma or equivalent; additional education or training in security or law enforcement is a plus.
• Proven Customer service skills, as guest interaction in a must.
• Proven experience in security roles, preferably within the casino or hospitality industry.

• Strong understanding of security practices, emergency response procedures, and guest service principles.
• Excellent communication skills, both verbal and written, with the ability to interact with diverse individuals and diffuse potentially volatile situations.
• Ability to work in an environment exposed to secondhand smoke, moderate to loud noise levels and varied light levels including flashing lights.
• Ability to work independently and collaboratively within a team, demonstrating professionalism and integrity.
• Physical fitness and ability to stand, walk, and perform security duties for extended periods.
• Certification in CPR, First Aid, or other relevant emergency response training is beneficial.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• A valid driver's license in good standing is required

Physical Requirements: 

Ability to work in an environment with moderate to loud noise levels, maybe exposed to secondhand smoke except and varied light levels, including flashing lights. Ability to stand, walk, bend for entire shift. 

A list of physical demands, equipment, & work environment demands can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

We celebrate diversity and believe that our differences make us stronger. We're an equal opportunity employer and welcome applications from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status. 

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.