Collector I

Collector I

Under direct supervision, responsible for establishing and maintaining continuous contact with Whitefish Credit Union Members who have delinquent loans or accounts. Serve as liaison between those Members and the Collections Manager. Work proactively with Consumer, Residential, and Commercial Loan Officers, and all members of their respective branches/departments, to garner information and facilitate gathering payments from members with past due loans or overdraft accounts. Pursue win-win outcomes that both reduce outstanding Member debt and maintain positive Member relationships. Participates in maintaining a financially sound loan portfolio through early delinquency control.

Position Functions:

• Maintain member contact through phone calls, collection letters and e-mail.
• Complete each Member contact with definite understanding by each party as to the current payment commitment.
• Document all Member contact attempts and their specific outcomes.
• Work to resolve situations in which delinquent Members are defensive, hostile, evasive, or unresponsive to suggested resolution methods.
• Effectively review and explain all aspects of a delinquent Member's account(s) to them, including loan documents, loan terms, payment due dates, interest rates, loan modifications, forced placed insurance, and other related account questions and/or issues.
• Recommend action on accounts as deemed necessary, including repossession, legal action, foreclosure and referral to collection agency.
• Recommend and implement Collections procedures as they relate to delinquent accounts, internal procedures and policies, and new regulatory compliance when applicable.
• Monitor, input data, and follow-up with E-Oscar functions (i.e., ACDV's, AUD's, Notifications, DRN's, etc.) as per FCRA regulations.
• Work proactively and positively with other Collections department personnel to ensure a "team effort" and prompt member service.
• Report to work on time and as scheduled.
• Perform other duties as assigned.

Position Requirements:

• Possession of general math skills.
• Proficiency in Microsoft Excel.
• Ability to communicate effectively in person, in writing and over the phone with all internal and external stakeholders. Courtesy and tact are essential.
• Ability and willingness to interact calmly and professionally with people from all backgrounds.
• Ability to multi-task, prioritize and organize day-to-day responsibilities with attention to detail and timeliness.
• Ability to follow oral and written instructions.
• Ability to work with others in an effective manner, listen well, share work-related information and be tolerant of others' work styles.
• Competent with Microsoft Office; ability and willingness to work with a variety of office equipment and software systems.
• Ability to lift up to 15 lbs., with or without accommodation.
• Complete mandatory annual BSA training that includes Red Flag, Identity Theft, OFAC, CTR and SAR reporting and thresholds, as well as the safe keeping of member information, and passes any applicable tests.
• Follow all Whitefish Credit Union, Montana and Federal information privacy guidelines.
• Adhere to all Whitefish Credit Union policies and procedures.
• Protect Member and Whitefish Credit Union confidential information.

Required Education and Experience:

• High school diploma or equivalent.
• Associate or bachelor's degree in accounting, finance or banking preferred.
• 2+ years of professional experience with collection procedures preferred.
• FCRA or CDIA certification within 6 months of employment.

Compensation Package:

• Competitive starting wage
• 100% paid health insurance for employee
  • FSA (Flex plan) available
  • Telehealth available
• 3% employer 401k contribution (no matching requirement)
• 8% employer pension plan contribution (following first year of employment)
• 11 paid federal holidays (Saturday holidays excluded)
• 17 days of PTO annually, accrued monthly
• Life and disability insurance
• Wellness program
• Social Responsibility Policy – 24 hours annually of paid time for non-profit volunteer efforts
• Tuition Reimbursement Program – application-eligible following one year of employment

This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by management at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.