Lead Field Service Technician

Job Description

On the heels of achieving 3X growth, Virginia Transformer is hiring to do it again!

We’re strategically building our team for the next 3X growth cycle — a phase that is both intense and incredibly rewarding. We’re highly selective about who joins us, because this journey isn’t for everyone.

If you have the drive, grit, and expertise to perform at a high level — and you want to grow your career 3X alongside the Company’s growth — we’d love to talk.

Apply below and let’s start the conversation.

Who We Are

Virginia Transformer is the largest U.S.-owned producer of power transformers in North America, and we’ve been able to grow the past 50-plus years through an unwavering focus on delivering for our customers. We’re more than 6,000 people strong and are known throughout the industry for being an engineering company that makes premium quality transformers in the shortest lead times.

As a privately held, organically growing company, we thrive on nimbleness, innovation, and tenacity.

Join Our Team

If you love the thrill of securing the U.S. electric grid, enabling all manufacturing in the country, and the energy of a fast-moving train — this is the place for you. We train hard, grow together, and lead with purpose. Every transformer we build is custom, every challenge unique, and every team member essential.

We’re looking for those ready to lead, fueled by commitment, and driven by impact. We are growing so fast that all our available roles are not yet posted, so let us know if you are interested and we will follow-up.

Job Title: Field Services Lead Technician

Location: Remote / Home- Based (Position requires 90% travel)

Department: Field Services

Reports To: Field Services Manager

Position Summary

Virginia Transformer is seeking a skilled and experienced Field Services Working Lead Technician to join our team. This position is responsible for leading and actively participating in on-site field service activities, troubleshooting and resolving technical issues, and ensuring work is completed safely, efficiently, and to the highest quality standards.

The Working Lead Technician will provide hands-on technical expertise, guidance, and mentorship to field service technicians while serving as the primary point of contact for customers on-site. This role is essential in delivering exceptional field service through technical proficiency, leadership, and effective communication.

Key Responsibilities

• On-Site Service Leadership: Lead and actively participate in field service activities, including transformer installation, assembly, maintenance, troubleshooting, testing, and repair. Provide guidance to field service technicians while ensuring adherence to safety and quality standards.
• Technical Problem Solving: Diagnose and resolve transformer assembly, electrical, mechanical, and technical issues on-site, coordinating with internal teams and customers to implement effective solutions.
• Customer Interaction: Serve as the primary on-site contact for customers, providing clear and professional communication regarding work progress, technical issues, and project outcomes.
• Training and Mentorship: Train, mentor, and provide technical guidance to junior field service technicians, sharing knowledge and best practices to strengthen team capabilities.
• Documentation and Reporting: Prepare accurate and detailed documentation of on-site activities, including Job Hazard Analyses (JHAs), daily reports, incident reports, diagnostic and testing reports, final service reports, and recommendations for follow-up actions.
• Equipment Management: Ensure all necessary tools, parts, testing equipment, and materials are available, properly maintained, and in good working condition for on-site service activities.
• Safety Compliance: Follow and enforce established safety procedures, company policies, and applicable industry standards to maintain a safe working environment for all field personnel.

Qualifications

Education:

• Associate degree in a technical field or related discipline preferred.

Experience:

• Previous hands-on field service experience, preferably in the power transformer industry.
• Experience leading, training, or mentoring field service technicians preferred.
• Demonstrated experience with transformer installation, assembly, maintenance, troubleshooting, and field service operations.

Technical Skills:

• Proficiency in troubleshooting electrical and mechanical systems.
• Experience performing or supporting transformer electrical testing, including:
• Winding Resistance Testing
• Doble Testing
• Sweep Frequency Response Analysis (SFRA)
• Transformer Turns Ratio (TTR) Testing
• Current Transformer (CT) Testing
• Transformer Oil Sampling
• Knowledge and hands-on experience with transformer assembly and components, including:
• On-Load Tap Changers (OLTC)
• Conservator Systems
• Gas Monitoring Systems
• Vacuum Processing
• Hot Oil Processing
• Strong computer skills, including proficiency with Microsoft Office applications (Word, Excel, and Outlook).

Soft Skills:

• Excellent verbal and written communication skills to interact effectively with customers, technicians, and management.
• Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced field environment.
• Strong analytical and problem-solving abilities, with the capacity to remain calm and make sound decisions under pressure.

Interpersonal Skills:

• Proven ability to work collaboratively with field service teams, internal departments, and customers.
• Strong leadership skills with a commitment to mentoring technicians and maintaining high standards of workmanship.
• Commitment to delivering excellent customer service and resolving issues professionally.

Travel Requirements:

• Ability and willingness to travel approximately 90% of the time to customer sites and field service locations.

Why Join Us?

At Virginia Transformer, you’ll be part of a team dedicated to providing high-quality products and services in the power transformer industry. We offer competitive salaries, opportunities for professional growth, and the chance to work with cutting-edge technology.