Field Service Technician

Position Summary This position of Service Technician reports to the Field Service Supervisor. The Service Technician will Service, Maintain and Repair Shredding Systems and associated equipment at customer locations as scheduled by the Service Supervisor or designate. The Service Technician, as required, will develop existing clients and help solicit new clients in his/her assigned region or area in support of their Manager. The Service Technician is required to complete all necessary documentation supporting the service visit and submit a copy of the Service Report to the customer and his reporting office. The Tech will also report any and all timesheets and expense sheets to his Supervisor in a timely manner. The Service Technician is responsible for all tools and equipment assigned to them such as but not limited to: Service Vehicle, Service Tools, Stock, Laptop Computer, Cell Phone and Supporting Office Supplies as assigned. Key Responsibilities Equipment installation, startup and training at customer locations Work to acceptable service standards Adhere to ISO 9000 based quality procedures and work instructions Write technical service reports Follow written and verbal instructions Maintain accurate timesheet and expense records and submit to Supervisor as required MDS/Industrial/3R assembly work as required Regular Maintenance on Service Vehicle Responsible for maintenance parts stock level and accuracy Responsible for tools on service vehicle Responsible for all other tools to support his/her Service Work such as cell phones and laptop computers Specific Skill, Ability and Knowledge Working knowledge with blueprints, pneumatic and hydraulic schematics Welding and rigging of heavy equipment Familiar with the use of measuring tools and safe operation of hand tools including grinders, drills, mechanical saws, sanders, buffers etc. Capable to fit and assemble mechanical, hydraulic and pneumatic components Capable to receive job specific training and train new employees Follow and adhere to Shred-Tech’s quality systems procedures and work instructions Know, understand and follow safe working and material handling practices Other Requirements: Must be willing to travel extensively as well as internationally and carry cell phone as on call Service Technician Must hold a valid driver’s license. DZ license an asset Must hold or be able to obtain a Passport Must be able to travel as required Bilingual (English & Spanish) an asset What We Offer A Comprehensive Benefits Package that includes: Medical/Dental/Vision - with HSA (company provides yearly funding) Individual or Family Plans are available at affordable bi-weekly rates Company paid long & short-term disability 401K with competitive company match PTO Company Paid Life Insurance Shred-Tech is an Equal Opportunity Employer. Qualified candidates will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.