Customer Support Engineer

Customer Support EngineerHighly skilled and motivated Customer Support Engineer to play a crucial role in ensuring the optimal functioning of our cutting-edge systems. You will be responsible for the installation, maintenance, and support of Optomec DED systems. Your primary objective will be to merge technical expertise with excellent customer service to enhance overall customer satisfaction.Responsibilities:Install and configure Optomec systems at customer sitesProvide technical support and troubleshoot issues onsite and through phone, email, and chatGuide customers through onboarding processes and assist with installation and updating mattersCollaborate with cross-functional teams to resolve complex technical problemsDevelop and maintain strong relationships with customers by delivering exceptional serviceKeep accurate records of customer interactions, technical issues, and resolutions in the CRM systemAnalyze customer feedback and collaborate with internal teams to continuously improve products and servicesAbout Optomec: Optomec is a leading provider of advanced manufacturing solutions, specializing in systems such as DED and Aerosol Jet. We are at the forefront of innovative technologies that empower industries to achieve unprecedented levels of efficiency and precision. As part of our commitment to customer success, we are seeking qualified individuals to join our team as Customer Support Engineers.Requirements:Associate's degree in Engineering or a related field or equivalent experienceWorking knowledge of simple DC circuits and test proceduresPreferred some security clearanceProven experience in technical support or a similar customer facing roleExcellent problem solving and troubleshooting skillsExceptional communication and interpersonal skillsWillingness to travel domestically and internationally as required by customer needsAbility to work independently and collaboratively in a fast-paced environmentAdaptability and a customer-centric mindsetAbility to lift 50 pounds independently and access components from the floor to a five foot levelAble to utilize commercial air, ground and self-drive transportationComfortable standing for long periods of time during on-site support and system demonstrationsMasterCam and SolidWorks experience a plusBenefits:Attractive salary packageExcellent health, dental, vision, Telehealth, Short Term Disability/Long Term Disability/LDD coverageFifteen days of annual paid time off401(k) retirement savings plan with employer matching percentageProfessional development opportunitiesIf you are passionate about cutting-edge technologies, thrive in a dynamic environment, and are dedicated to providing exceptional customer support we encourage you to apply for the position of Customer Support Engineer at Optomec. Join our team and be part of revolutionizing the future of manufacturing. Optomec