Child Support Supervisor

Summary Of PositionThe Child Support Supervisor provides leadership and direction to a team of specialists (case initiation and mailroom) to ensure project, unit, and team goals are met and that child support cases proceed timely through the child support intake process.Essential Job RequirementsPlans, organizes, defines, and reviews work and workflow of a team of mailroom and case initiation specialists to ensure timely processing that is in accordance with contractual requirementsCollaborates with the Manager to set goals and expectations for the teamEvaluates performance, identifies training needs, provides feedback, coaches and counsels team membersProactively identifies problems and implements solutions to current and long-term issuesReceives, responds to, and resolves hotline supervisor callsWorks with management to develop policy and procedures for daily operationsProvides guidance to assigned staff regarding policy and proceduresAssists in conducting quality control reviews within the teamMaintains a positive working relationship with State personnelAttends and participates in management meetingsPosts unit production statistics on a regular basisAssists project management in performing community outreach activities and in establishing and maintaining good community relationsProvides for the confidentiality and security of all case informationRegular and timely attendanceOther duties as assignedRequired EducationHigh School diploma or GED requiredBachelor's degree in a related field preferredRequired ExperienceAt least two years of supervisory experience or experience in a leadership capacityChild support experience preferred