Business Support Manager

Business Support Manager

The Business Support Manager is a key corporate role responsible for providing centralized operational, administrative, and process support to Modigent's family of operating companies. This position ensures consistency, efficiency, and scalability of business processes across multiple brands and regions, while serving as a trusted partner to field leadership, project teams, and corporate functions (Finance, HR, IT, Legal, etc.). The role focuses on streamlining workflows, managing cross-functional initiatives, driving continuous improvement, and enabling the operating companies to focus on delivering exceptional mechanical services to clients.

Key Responsibilities

• Serve as the primary point of contact and liaison between corporate functions and operating companies for operational support, policy interpretation, process guidance, and issue resolution.
• Oversee and standardize key business support processes (e.g., vendor onboarding, contract administration, insurance certificate tracking, licensing & compliance coordination, purchasing approvals, travel & expense policy enforcement).
• Manage corporate-level programs and tools that support field operations, including centralized procurement portals, document management systems, reporting dashboards, and shared service workflows.
• Lead or support cross-functional projects and initiatives (e.g., ERP enhancements, process automation, policy rollouts, system integrations, national vendor agreements) to improve efficiency and reduce administrative burden on operating companies.
• Monitor and report on key operational metrics, compliance status, and support ticket trends; identify bottlenecks and recommend solutions to senior leadership.
• Coordinate corporate-level audits, insurance renewals, licensing maintenance, and regulatory compliance tracking across all entities.
• Develop, document, and maintain standardized operating procedures (SOPs), playbooks, and training materials for business support functions.
• Provide training, guidance, and ongoing support to business support staff and field personnel at operating companies.
• Collaborate with Finance, HR, IT, Legal, Safety, and other corporate teams to align support services with company goals and ensure timely resolution of escalations.
• Drive continuous improvement initiatives using Lean, Six Sigma, or similar methodologies to enhance service delivery and reduce costs.

Qualifications

Required

• Bachelor's degree in Business Administration, Operations Management, Supply Chain, or a related field (or equivalent experience).
• 58+ years of progressive experience in business operations, shared services, corporate support, or process improvement roles, preferably in a multi-company, multi-location, or construction/services environment.
• Proven ability to manage cross-functional projects, standardize processes, and drive operational efficiency at scale.
• Strong project management skills with experience leading initiatives from inception to implementation.
• Excellent communication, facilitation, and relationship-building skills with the ability to influence without direct authority.
• Proficiency in Microsoft Office Suite (advanced Excel, PowerPoint, Word) and familiarity with ERP systems, document management tools, or workflow platforms (e.g., SharePoint, ServiceNow, Procore).
• Detail-oriented with strong analytical, problem-solving, and organizational abilities.

Preferred

• Experience in the construction, mechanical contracting, HVAC/plumbing, or field-service industry.
• Prior exposure to shared services, centralized support models, or multi-entity corporate environments.
• Knowledge of construction-specific processes (e.g., vendor management, insurance tracking, licensing, compliance).
• Certifications such as PMP, Lean Six Sigma Green/Black Belt, or similar process improvement credentials.
• Familiarity with tools like Power BI, Tableau, or workflow automation platforms.

Core Competencies

• Operational excellence and process orientation
• Strong stakeholder management and collaboration
• Problem-solving and continuous improvement mindset
• Professionalism, discretion, and confidentiality
• Adaptability in a fast-growing, multi-brand organization
• Results-driven with a service-oriented approach

Why Join Modigent?

• Play a central role in enabling operational success across a high-growth national platform and multiple operating companies.
• Work in a collaborative corporate environment focused on innovation, efficiency, and supporting field teams to deliver exceptional client outcomes.
• Enjoy competitive compensation, comprehensive benefits (health, vision, dental, 401(k) matching, paid time off, company holidays), professional development opportunities, and a strong emphasis on work-life balance.

Modigent is an equal opportunity employer committed to diversity, equity, and inclusion. We value diverse perspectives and foster an inclusive workplace.

If this role aligns with your operational expertise and passion for enabling business success, we encourage you to apply and join the Modigent family in building sustainable futures coast-to-coast.