Student Support Specialist

Student Support Specialist 1

Under the supervision of the Director, the student support specialist will provide retention support to all first-year, transfer and continuing college students. They will meet one-on-one with students to increase their persistence and performance at the university. They will also connect the student to other critical resources, including counseling, health services, financial aid and advising. Part of the role will involve providing support to the retention events that happen across all four campuses. The position is primarily based on the Downtown Phoenix Campus and will include travel to all four Phoenix metro area campus locations to address university-wide responsibilities.

The College of Health Solutions is committed to creating a positive culture of inclusion, wellness, and employee engagement. We exemplify this through our Staff Success Hub, whose Council membership is open to all CHS staff. The Council gives staff a voice in decision-making at the college level and reflects the college leadership's commitment to attracting, developing, and retaining the best talent in a safe and inclusive environment.

Position Salary Range: $53,435.20 annually

Essential Duties:

• Meet one on one with students to build connection and increase persistence.
• Support the Steps to Success Program and the events it entails.
• Help students troubleshoot any academic barriers they encounter.
• Works to plan and execute activities throughout the fall and spring semesters to support engagement and retention activities, along with other initiatives and activations that highlight student involvement and support student persistence in the College of Health Solutions.
• Collect and organize retention data.
• Works to maximize use of existing software systems, including but not limited to, SunDevilSync, and Salesforce.
• Assists student organizations in understanding and interpreting University policies and procedures.
• Supports College-wide initiatives to develop robust student engagement and retention programming that contributes to the student experience and enhances skill-building capacities including, but not limited to Fall Welcome, Family Weekend, Homecoming and Open Door.
• Provide leadership training and organizational management opportunities through workshops and seminars for targeted student groups.
• Represents the College of Health Solutions Student Success department by serving on various department and university committees; attends seminars, workshops, and conferences.
• Work location is primarily at the Downtown ASU campus; however, position will be required to travel to off-campus events and other ASU campuses.
• Develops and implements evaluation and assessment or retention strategies within the unit; including basic tracking of activities, program evaluation, and measurement of learning outcomes.
• Increases student engagement by promoting awareness and participation in engagement events and faculty led programs. Contributes to highlighting student stories and unique community partnerships formed through CHS.
• Facilitate CHS 101 Courses.
• Performs other duties as assigned.

Desired Qualifications:

• Preference will be given to candidates with at least two years of experience with student retention or enrichment programs, student case management, and working with students from a variety of backgrounds.
• Commitment to values compatible with and supportive of ASU's charter as we have the responsibility for the economic, social, cultural and overall health of the communities it serves.
• Ability to work independently as well as collaboratively, identify action steps, establish priorities, remain flexible, engage problem solving skills, and evaluate contexts throughout the development and implementation of programs and processes.
• Demonstrated knowledge of leadership practices and techniques.
• Demonstrated knowledge of college/university student engagement techniques.
• Skill in developing and implementing student programming/activities in a higher education setting, including workshops, presentations and events.
• Skill in training college/university students for leadership roles and the ability to build and maintain good working relationships with student and professional staff.
• Experience in program development and implementation.
• Skill in verbal and written communication, including basic desktop publishing experience.
• Availability to work nights and weekends when needed - this is an expectation for the position.

Working Environment:

• Use basic math.
• Deliver presentations.
• Ability to clearly communicate verbally, read, write, see and hear.
• Required to stand for varying lengths of time and walk moderate distances to perform work.
• Use office equipment, i.e. printers, copiers, fax machines, telephones, calculator.
• Regular activities require ability to quickly change priorities, may include/subject to resolution of conflicts.
• Use of software/computer equipment for extended periods of time.
• Use critical thinking to make decisions and/or analyze and report data/results of tests conducted.
• Use an ASU or personal vehicle to travel to different campuses.
• Ability to lift and transport up to 25 pounds

ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.

Flexible work options: This position is eligible for Hybrid work. This is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location.

The current training programs include behavioral health, biomedical diagnostics, biomedical informatics, exercise science, health promotion, health sciences, kinesiology, medical studies, nutrition, population health, science of health care delivery, and speech and hearing science. Our programs are offered at ASU's Downtown Phoenix, Tempe, Polytechnic, West and Lake Havasu campuses, as well as on Mayo Clinic's campus in north Phoenix.

For more information about ASU and the College of Health Solutions, visit and

Driving Requirement: Driving is not required for this position.

Location: HEALTH NORTH

Funding: No Federal Funding

Instructions to Apply: Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement: Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status,