Commercial HVAC Senior Service Manager- Austin, TX

Commercial HVAC Senior Service Manager

Location: Austin, TX
Schedule: Monday–Friday
Compensation: $120,000–$150,000 Base Salary + Performance-Based Bonus Incentive Program
Company Vehicle: Provided

About the Company

A premier commercial HVAC and mechanical services contractor is seeking an experienced Commercial HVAC Senior Service Manager to lead a growing service division in Austin, TX. This is an outstanding opportunity for an experienced leader who is passionate about developing teams, improving operational performance, and delivering exceptional customer service.

With a strong reputation for quality, safety, and customer satisfaction, this organization provides comprehensive HVAC, plumbing, electrical, and mechanical services for commercial and industrial facilities throughout Texas. The company continues to invest in its people, technology, and operations while providing employees with long-term career growth and advancement opportunities.

Position Summary

The Commercial HVAC Senior Service Manager is responsible for leading a team of service managers, supervisors, and commercial HVAC technicians while overseeing the daily operations of a busy service department. This position plays a key role in driving customer satisfaction, operational excellence, financial performance, employee development, and workplace safety.

The ideal candidate has extensive commercial HVAC service management experience and a strong background in commercial chiller operations. Previous experience as a Chiller Technician, Chiller Service Manager, or leading teams responsible for servicing and maintaining commercial chiller systems is required. This leader should have a passion for coaching teams, building long-term customer relationships, and driving operational excellence.

Key Responsibilities

• Lead, mentor, and develop service managers, supervisors, and commercial HVAC technicians.
• Oversee the daily operations of the commercial HVAC service department while ensuring compliance with company policies, industry standards, and local building codes.
• Recruit, interview, hire, onboard, coach, and develop employees while fostering a positive, high-performing team culture.
• Conduct performance evaluations, provide ongoing coaching, and address employee relations matters as needed.
• Build and maintain strong customer relationships by ensuring exceptional service, responsiveness, and communication.
• Partner with customers and internal teams to identify opportunities for additional service work, preventive maintenance agreements, and long-term customer partnerships.
• Monitor key performance indicators including revenue, profitability, labor utilization, technician productivity, and customer satisfaction.
• Review work orders, timesheets, and operational reports to improve efficiency and maximize department performance.
• Assist with customer issue resolution, invoice questions, and accounts receivable support.
• Promote a culture of safety by conducting regular safety meetings, field observations, and incident investigations.
• Participate in the leadership on-call rotation as required.

Qualifications

• Minimum of 7 years of commercial HVAC service management experience.
• Required: Previous commercial chiller experience as a Chiller Technician, Chiller Service Manager, or in a leadership role overseeing commercial chiller operations.
• Strong knowledge of commercial HVAC systems, commercial chillers, MEP operations, service delivery, and applicable building codes.
• Demonstrated success leading service teams while managing operational and financial performance.
• Strong financial and operational business acumen with the ability to drive revenue and profitability.
• Excellent leadership, communication, coaching, and customer relationship management skills.
• Ability to read and interpret blueprints, technical drawings, and mechanical schematics.
• Required industry licenses or certifications applicable to commercial HVAC operations.
• High school diploma or GED required; bachelor's degree in a related field preferred.

Preferred Experience

• Experience leading commercial HVAC service teams of 20+ technicians and supervisors.
• Proven success managing departmental P&L, budgets, labor utilization, and operational performance.
• Experience supporting large commercial, healthcare, higher education, industrial, manufacturing, mission-critical, or data center facilities.
• Demonstrated ability to grow service revenue, maintenance agreement portfolios, and long-term customer relationships.
• Experience implementing technician development, coaching, performance management, and safety initiatives.
• Strong understanding of commercial HVAC controls, chilled water systems, central plants, and preventive maintenance programs.

Compensation & Benefits

• Competitive base salary of $120,000–$150,000
• Performance-based bonus incentive program
• Company vehicle provided
• Monday–Friday work schedule
• Comprehensive benefits package
• Professional development and advancement opportunities
• Collaborative leadership team and strong company culture

Why Join This Opportunity?

This is an opportunity to lead an established commercial HVAC service operation with a respected industry leader that is committed to investing in its employees and delivering exceptional service to its customers. You'll have the opportunity to build high-performing teams, strengthen customer partnerships, improve operational performance, and make a measurable impact on the continued growth and success of the business.

Apply today through Top Tempo Technical to be considered for this exciting leadership opportunity.

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