Front Desk Associate at AC Hotel Auburn by Marriott

Who Are We? RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry, serving some of the most well‑known midscale hotel brands in key markets throughout Alabama and Georgia. We strive to meet our guests’ demands while continuously changing the perception of the hospitality industry. When you join RAM Hotels, you do more than simply switch companies to advance your career – you become part of the RAM Hotels family! Position: Front Desk Clerk Job Summary Are you friendly and enjoy "rolling out the red carpet" to guests? Do you enjoy creating stellar guest experiences? As a Guest Services Agent you’ll be responsible for appropriate checking‑in and checking‑out of our guests while providing excellent customer service in a professional and courteous manner. You’ll accommodate our guests to ensure their visit is more than a stay, and assist with questions or concerns, providing the best resolution for our guests. Job Responsibilities Serve as concierge to guests, making restaurant reservations, providing directions, and recommending area attractions. Review guest reservation status, present options and alternatives, and use suggestive selling techniques to promote rooms and other services offered by the property. Accommodate guests with registration, assign hotel rooms, generate secure room cards, and assist with special requests. Assist in pre‑registration and reservation of rooms for upcoming stays, monitor same‑day reservations, understand cancellation procedures, and track room status. Verify guest’s method of payment, follow established credit‑check procedures, adhere to credit, check‑cashing, and cash‑handling policies, post and file charges to guest master and city ledger accounts, and handle safe‑deposit boxes and mailing, packaging, and message procedures. Input guest information in the PMS system, communicate information to appropriate hotel personnel, keep the front desk area clean and presentable, post Suite Shop purchases to guest folios, and review the pass‑on log and bulletin board for daily accuracy. Work closely with housekeeping to keep room status reports up to date, notify housekeeping of early check‑ins, late check‑outs, special request reservations, and part‑day rooms, and coordinate maintenance requests with engineering and maintenance departments. Understand that business demands may shift and be prepared to move employees from their accustomed shift to other shifts; attend departmental meetings and stay cognizant of daily activities and meetings on the property. Report unusual occurrences or requests to the Manager or Assistant Manager; understand all safety and emergency procedures and accident prevention policies of the property. Perform other tasks as necessary or required to meet or exceed guest satisfaction. Professional Experience High‑school graduate or equivalent with one year of work‑related experience (Customer Service, Hotel Industry, Management, Restaurant Administration, Human Resources, Legal, Educational, Training & Development, or Financial – strongly preferred). Proficient in MS Word, Excel, and PowerPoint. Experience in data entry and database management. Telephone etiquette experience. Industry Experience Understanding of the hospitality industry (preferred). Previous experience in the hospitality industry (preferred). Previous experience as a Guest Services Agent. Bilingual communication skills (preferred). Required Skills Experience with front office equipment. Flexibility to work varied schedules. Excellent written and oral communication skills. Excellent organizational skills. Ability to perform repetitive tasks. Physical ability to walk, sit, and stand during scheduled shifts. Ability to lift up to 40 lbs. Essential Skills Ability to manage and resolve disruptive circumstances while expressing compassion, remaining calm, and focused under pressure. Engage guests in conversation and recognize their preferences; resolve any guest issues immediately and to the best of your ability. Promote the property by demonstrating a top‑notch attitude toward guests, anticipating their needs, and staying proactive. Be a positive representation of the property; embrace and respect diversity and multicultural environments. Benefits RAM Hotels hires the best people and works extremely hard to provide benefits that make work‑life balance more enjoyable. We promote advancement opportunities and offer eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, a 401(k), and other additional perks. Equal Opportunity Statement RAM Hotels is an Equal Opportunity/Affirmation Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. #J-18808-Ljbffr