Customer Experience Content Writer at Kaeppel Consulting, LLC San Antonio, TX

Customer Experience Content Writer job at Kaeppel Consulting, LLC. San Antonio, TX. Job Description Overview: Kaeppel Consulting is seeking a Customer Experience Content Writer to craft engaging, clear, and user-centered content that supports customer journeys and digital experiences for a confidential client. The ideal candidate will be skilled in plain language writing, tone consistency, and content strategy. This is a hybrid opportunity based in San Antonio, TX, with an expected duration of 6–12 months. Responsibilities: Write and edit content for digital interfaces, communications, and knowledge bases. Align content with CX research insights and design goals. Collaborate with designers and researchers to ensure clarity and usability across touchpoints. Create and maintain content guidelines, voice, and tone standards. Support testing and iteration of content based on user feedback. Qualifications: Bachelor’s degree in English, Communications, Journalism, or related field. 3–5 years of experience in UX writing, content design, or digital communications. Exceptional writing, editing, and organizational skills. Experience with content management systems (e.g., Adobe Experience Manager, WordPress). Familiarity with accessibility and plain language principles. #J-18808-Ljbffr Shell Lubricants Hub Hamburg