Account Manager

Job Description

Job Description

Account Manager

Austin, TX | Onsite | High-Growth Logistics & Delivery Operations

About the Role

We're looking for an Account Manager to support a growing last-mile delivery network by managing a portfolio of delivery partners across the region. In this role, you'll build strong relationships, drive partner success, analyze performance metrics, and collaborate with operations teams to ensure a smooth delivery experience.This is a highly visible role ideal for someone who enjoys account management, problem-solving, data analysis, and relationship building in a fast-paced environment.

What You'll Do

Manage a portfolio of delivery partners and serve as their primary point of contact

Drive successful partner onboarding, performance, and long-term retention

Review performance metrics and provide recommendations to improve results

Coach partners on operational best practices and quality standards

Monitor trends, identify risks, and implement proactive solutions

Resolve escalated issues by partnering with internal operations and support teams

Collaborate cross-functionally to improve processes and the overall partner experience

Analyze territory data to identify growth opportunities and operational improvements

Maintain regular communication with partners through phone, email, and virtual meetings

What We're Looking For

Required

• 2+ years of Account Management, Sales, or Client Success experience
• 1+ year of customer-facing experience in a high-volume environment
• Strong Excel and Microsoft Office skills
• Comfortable analyzing data and performance metrics
• Excellent communication and relationship-building abilities
• Ability to multitask and manage competing priorities
• Strong organizational and follow-up skills

Preferred

• Bachelor's degree
• Experience supporting operations, logistics, or service-based environments
• Experience working with cross-functional teams
• Bilingual English/Spanish is a plus
• Process improvement or project management experience

Why This Opportunity?

• High-impact role with ownership of your territory
• Partner directly with operations and leadership teams
• Opportunity to drive business improvements and influence outcomes
• Fast-paced, collaborative environment
• Contract position with potential for long-term conversion

Work Environment

• 100% onsite in Austin, TX
• Fast-paced operational setting supporting a growing delivery network
• Frequent communication via phone, email, and internal systems
• Weekend or overtime availability may be required based on business needs

This is an excellent opportunity for someone with a background in account management, customer success, sales support, operations, or client services who enjoys building relationships and driving measurable results.

Job Type & Location

This is a Contract position based out of Austin, TX.

Pay and Benefits

The pay range for this position is $38.00 - $38.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Austin,TX.

Application Deadline

This position is anticipated to close on Oct 19, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on us.fitly.work for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.