Campus Experience Intern - Campus Experience Team

POSITION: Campus Experience Intern - Campus Experience Team DEPARTMENT: Office of Undergraduate Admissions PRIMARY PURPOSE / POSITION SUMMARY As a member of the Office of Undergraduate Admissions, the Campus Experience Intern will provide student leadership to the Admission Ambassador program, contribute to high-impact campus visitor experiences, and assist with planning and implementation of undergraduate campus events. Expectations for All Dominican Employees To support the University's mission of preparing students to pursue truth, to give compassionate service, and to participate in the creation of a more just and humane world. JOB COMPONENTS / PRINCIPAL DUTIES AND RESPONSIBILITIES Ambassador Program and Campus Tours Provide student leadership in recruiting, the hiring process, onboarding/training, and recognition of the Student Ambassadors. Create energy and excitement for the ambassador team in their work as key Dominican representatives to campus visitors as the student voice and perspective in the recruitment and admission process. Serve as the lead in designing student ambassador learning and professional development materials. Create team building/fun opportunities for student ambassadors and provide relevant coaching and mentoring. Maintain, update, and create campus tour routes and scripts to provide high impact, customer-service focused experiences, and positively and accurately represent the university. Offer support for the design of specialized event campus tours that include varying durations (15/30/40/60), languages, and accessibility routes. Oversee our scheduling and information-sharing platform, The BAND, and encourage student ambassadors to register for specialized tours, group visits, and events. Analyze campus visit and event evaluations to identify trends and recommend enhancements for student ambassador training and performance. Manage student ambassador profiles and access to accounts (The Band) and professional headshots in partnership with the Office of Career Programs and Employer Relations. Events, Group Visits & Campus Visits Lead high-impact campus tours and engage with prospective students and guests. Support the Welcome Center and the campus visitor team with daily and group visits. Serve as liaison between student ambassadors/assistants and professional staff. Share the ‘Overview of the Day’ and support the student panel experience at open houses, admitted student days, and special Admission sponsored events. Provide pre/day-of/post event support to the Campus Experience Manager and Event intern along with leading the check-in experience. Co-manage communication with student ambassadors on The Band, announcing upcoming events (group visits, open houses, admitted student days, etc.), updates and reminders. Administrative Responsibilities Attend regular staff meetings. Attend regular 1:1 meetings with supervisor. Maintain a minimum of 10-15 hours per week. Other duties as requested, delegated, or assigned QUALIFICATIONS Ability to work the full-term of the position (a full year from fall-to-spring semester). Knowledge, Skills and Abilities Must be energetic, positive and customer service centered. Experience in event planning, hospitality, and high-quality customer service. Excellent written and verbal skills, organizational skills, and attention to detail. Extensive knowledge of Dominican University and the student body. Ability to work autonomously and as a member of a team. Ability to work in a relationship-centered, culturally responsive manner. Proficiency in Microsoft Office programs and ability to effectively learn and use departmental technology to support communication and projects. Strong self-motivation, tact, diplomacy, and a clear, courteous, and professional manner when dealing with Ambassadors, Guests/Visitors, and the Dominican University community. Demonstrated commitment to the work of Undergraduate Admissions and desire to share in the mission and goals of the department. Must be able to work nights and weekends and attend all 6 major Admission events: Discover DU (November, February, and April) and Admission Student Day (February, March, and April). Preferred proficiency in Spanish – reading, writing, and speaking. Education and Experience Must be a current student at Dominican University. #J-18808-Ljbffr