ServiceNow SAM/HAM consultant
Mastech Digital
Job Title: ServiceNow ITAM Consultant (HAM/SAM) Location: Remote Engagement Type: Contract Certification: CIS Certification Mandatory (HAM and/or SAM) Role Overview We are seeking a highly experienced ServiceNow ITAM Consultant to lead and support enterprise IT Asset Management (ITAM) implementations. The ideal candidate will have strong expertise in Hardware Asset Management (HAM Pro) and/or Software Asset Management (SAM Pro) with active CIS certification(s) . This role requires hands‑on configuration experience, strong client‑facing skills, and the ability to guide customers through ITAM lifecycle transformation aligned with ServiceNow leading practices. Mandatory Certifications Active CIS-HAM (Certified Implementation Specialist – Hardware Asset Management)
AND/OR
Active CIS-SAM (Certified Implementation Specialist – Software Asset Management) (Profiles without CIS certification will not be considered.) Key Responsibilities Lead technical design and implementation of ServiceNow HAM Pro and/or SAM Pro solutions. Configure core ITAM functionality including: License metric configuration (user, device, core-based) Normalization and reconciliation Conduct workshops and discovery sessions with business and technical stakeholders. Provide best‑practice recommendations and advise on risks of over‑customization. Design and implement automation for hardware and software asset lifecycle management. Integrate ITAM with ITSM, CMDB, Procurement, and external vendor systems. Support audit readiness, compliance reporting, and software optimization initiatives. Participate in Agile ceremonies and assist in story refinement and backlog grooming. Act as ITAM SME and mentor junior team members. Required Experience 5+ years of ServiceNow platform experience. 3+ years of dedicated ITAM (HAM Pro/SAM Pro) implementation experience. Strong understanding of: CMDB & Discovery Contract Management Software compliance and audit defense Experience with integrations (ERP, SCCM, Intune, JAMF, etc.) preferred. Preferred Experience with Performance Analytics dashboards for ITAM reporting. ITIL certification. Experience in large enterprise or federal implementations. #J-18808-Ljbffr Mastech DigitalVacancy posted 2 days ago
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