UNIVERSAL BANKER I

Universal Banker I

Odessa 42nd Street - Odessa, TX 79762

Overview

Position Type: Full Time

Description

The Universal Banker I provides superior and quality customer service by processing transactions efficiently and accurately while actively engaging with customers to identify needs and offer banking solutions. This entry-level role serves as both a teller and a platform banker, performing a variety of banking functions. The Universal Banker I will typically work Monday through Friday, with rotating Saturday shifts as needed.

Key Responsibilities

Transaction Processing & Customer Service

• Operates a teller station to serve customers by accepting retail and commercial deposits, verifying cash and endorsements, and providing accurate receipts.
• Identifies customers and processes check cashing, referring to officers for exceptions as required.
• Processes savings deposits, withdrawals, and loan payments.
• Issues cashier's checks, money orders, and other bank products.
• Balances cash drawer daily and follows teller over/short policy.
• Assists in branch opening and closing procedures as assigned.
• Ensures compliance with security protocols and regulatory requirements.
• All areas of customer service to include processing wires, disputes, issuing debit cards, etc.
• Opens new personal and business accounts.

Customer Experience & Relationship Building

• Delivers a consistent and exceptional customer experience.
• Makes a concentrated effort to resolve customer inquiries or issues promptly.
• Actively promotes the bank's products and services and refers customers to appropriate personnel.
• Promotes and maintains positive relationships with customers, co-workers, and community members.

Operations & Compliance

• Complies with all department and bank policies and procedures.
• Contributes to the achievement of individual, branch, and organizational goals.
• Participates in training, meetings, and development opportunities as assigned.

Qualifications

• High School Diploma or equivalent required
• Cash handling experience preferred
• Familiarity with online banking, debit card processing, and basic bank product knowledge.
• Excellent customer service skills and problem-solving abilities.
• Ability to maintain professionalism in a fast-paced environment.
• Prior banking or customer service experience is a plus
• Basic proficiency in Microsoft Office Suite
• Basic math and problem-solving skills
• Strong verbal and written communication skills