Receptionist, ENT (Hyannis)

Receptionist, ENT (Hyannis)

Purpose of Position: To provide administrative support in an efficient, timely and professional manner to the MACC practice. This includes providing excellent service to internal and external customers while maintaining an efficient flow of daily patient schedule and front office operations.

Description:

Greets and promptly acknowledges patients' presence in the waiting room

Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record

Checks-in/registers new and existing patients in the electronic medical record, verbally verifies all demographic information, verifies insurance authorization, collects co-pays, and prepares deposits for currier pickup

Gives the appropriate paperwork to the patient to complete, photocopies patient's insurance cards, and photo ID

Schedule and reschedules patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to scheduling protocols

Maintain physician's daily appointment schedule and prepares charts for the following day's schedule

Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time

Processes cancellations and no show appointments, and notifies clinician of change in schedule

Opens and distributes mail to appropriate staff mailboxes, physicians and practice manager

Check-out patients and schedules any follow-up appointments necessary, coordinates orders for laboratory, radiology, other physician's referrals, etc.

Prepare associated forms such as requisitions or referral forms with review of any prep required

Maintain patient records including the scanning of documents to file correspondence, reports, test results, etc within the EMR

Refer patients with billing inquiries and/or payment questions to the billing office

Print and/or provide medical records information to outside agencies and physicians under established guidelines

Maintains confidentiality regarding patient information in accordance to HIPAA regulations

Ensure accurate maintenance of administrative records and works and communicates effectively with co-workers, patients, visitors and other personnel within and outside the practice

Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests

Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/ duties are met during absences or increased patient volumes

Attends departmental meetings

Performs all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served

Ability to float to other MACC practices when required

Perform other work related duties and activities as assigned or requested

Qualifications:

Ability to read, write and communicate in English

High school graduate or equivalent

Strong communication and interpersonal skills

Experience with current office technology, proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred

Experience in an office setting with at least 1 year experience preferred

Knowledge of various insurance authorization/referral requirements preferred

Medical Terminology knowledge preferred

Typing skills at 30 WPM preferred

Schedule Details: 40 Hours Per Week, Monday-Friday, No weekends or Holidays

Organization: Medical Affiliates of Cape Cod

Primary Location: Massachusetts-Hyannis

Department: MAC-ENT

Annual/Hourly: Hourly

Hiring Pay Range: $20.6-$23.75