Senior Technical Program Manager

Senior Technical Program Manager

KAYAK, part of Booking Holdings, is the world's leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We're also transforming business travel with a new corporate travel solution, KAYAK for Business.

As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is at our core and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.

We're seeking a Senior Technical Program Manager with travel API experience including shop & book to enhance our content offering for our corporate customers. The ideal candidate has 5 years shop & book API experience in the travel industry and is dedicated to building and maintaining a world class slate of travel content. You will partner with both direct suppliers and content aggregators to bring the best content for K4B customers. This role will be required to work from our Concord, MA office at least 3 days per week.

In This Role, You Will:

• Own our content strategy and communicate with collaborators, both internal and external.
• Oversee the scoping, implementation, maintenance and upgrades of content integrations across all verticals - flight, hotel, rental car, rail and ground transfer - in support of our content strategy.
• Maintain the roadmap of content integrations and upgrades.
• Represent KAYAK to content partners and industry organizations - selling our strategy and working closely to bring integrations to life; advocate for supplier enhancements that support our strategy.
• Stay informed on the competitive landscape and the latest capabilities across both potential and current suppliers and aggregators.
• Work closely with our supplier relations team to evaluate and engage potential suppliers.
• Ensure compliance with local regulations for display, processing and invoicing of bookings.
• Coordinate the roll-out of new product features across all existing suppliers.
• Define and prioritize user problems and needs - ensuring excellent content coverage and a high capacity for online booking and servicing across suppliers.
• Ensure high booking and servicing success rates across all suppliers.
• Measure and analyze insights from product changes, chasing agreed upon metrics and the opportunities our data, user research and A/B experiment results might reveal.
• Work with customer support to collect feedback from and respond to users.

Please Apply If You Have:

• Specific experience in working with travel-related APIs and booking flows, including GDS and NDC APIs and TMC workflows.
• Collaboration with team members from all levels of the business, across time zones. Specific experience working with commercial and engineering teams to build solutions that meet user needs.
• Experience as a Product Owner in Agile Teams is a plus.
• Collaboration with third parties to bring a technical solution to market.
• Ability to align product opportunities with business goals and support that with thoughtful decisions and clear communication.
• Proficiency in data analysis, including running SQL queries and using data to drive focus and team alignment.
• Personal experience as a traveler, offering firsthand insight into user challenges during trip planning and online booking.
• BS degree or equivalent experience required, technical background strongly preferred, MBA or similar experience advantageous.

Benefits and Perks:

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to HeadSpace
  • Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• No meeting Fridays
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Competitive retirement and health plans
• Free lunch 2 days per week
• Fun quarterly events such as boat trips, arcades, ski trips, Thursday happy hours, and more

Compensation

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $140,000 - 170,000.00, not inclusive of annual bonus or recurring RSU grants.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits.

Inclusion

At KAYAK, we want everyone to have the space to grow, share ideas and do great work. That's why we're focused on hiring the best talent from all walks of life and experiences, supporting them well and making sure no one feels like they have to fit a mold to belong here. If you need accommodations during the application or interview process, or on the job, we're here to support you. Please reach out to your recruiter to request any accommodations.