HVAC/Residential Maintenance Technician PTU

Job Description

Job Description

Comfort Flow Heating is looking for an entry-level HVAC/Residential Maintenance Technician PTU to join our Springfield team. This is an excellent opportunity for someone who is mechanically inclined and interested in building a long-term career in the HVAC industry.

The Residential HVAC Maintenance Technician is responsible for performing maintenance, inspections, and duct cleaning services on residential heating and air conditioning systems in accordance with company standards. This position is responsible for providing high-quality service while maintaining a professional, courteous, and customer-focused experience.   No previous HVAC experience is required.

• High school diploma, GED, or equivalent preferred.
• Previous HVAC experience preferred.
• Ability to interpret wiring diagrams, schematics, and blueprints preferred.
• Must possess or be able to obtain EPA certification within three months of entering the position.
• Knowledge of residential HVAC maintenance and duct cleaning practices preferred.
• Basic written and verbal English communication skills.
• Willingness and ability to learn and apply new HVAC technologies, procedures, and industry practices.

• Perform routine maintenance and inspections of residential HVAC equipment in accordance with company standards.
• Identify potential problems that may affect the current or future performance of HVAC systems.
• Effectively communicate system conditions, maintenance recommendations, and identified concerns to customers.
• Demonstrate a commitment to developing and maintaining strong customer service skills.
• Perform residential duct cleaning services according to company procedures and safety standards.
• Maintain the cleanliness, organization, and good working condition of assigned company vehicle.
• Report vehicle mechanical issues or maintenance needs promptly.
• Maintain appropriate inventory of parts, supplies, tools, and safety equipment in the company vehicle.
• Travel to residential job sites throughout the assigned service area.
• Work closely with dispatch to maintain the daily schedule and promptly communicate delays or scheduling concerns.
• Participate in company-provided training, seminars, and educational opportunities to develop technical knowledge and remain current with industry technologies.
• Identify and communicate potential opportunities for additional services, including system upgrades, maintenance agreements, and other services that may benefit the customer.
• Complete required paperwork, service documentation, timecards, and customer records accurately and in a timely manner.
• Follow all company policies, procedures, safety requirements, and applicable industry standards.
• Perform other duties as assigned.

Successful performance in this position requires the ability to:

• Maintain regular and punctual attendance.
• Accurately complete daily timecards and required service documentation.
• Consistently follow company safety rules, regulations, and procedures.
• Accurately document labor hours, materials, parts, and services provided to customers.
• Identify and communicate legitimate opportunities for maintenance agreements, system improvements, and additional products or services.
• Maintain a clean, organized, and professional company vehicle and job site.
• Properly use required personal protective equipment (PPE).
• Arrive at work prepared with the appropriate tools, equipment, and professional attire.
• Communicate effectively and professionally with customers, coworkers, and dispatch personnel.
• Demonstrate effective time-management and organizational skills.
• Maintain a professional appearance and demeanor while working in customers' homes.
• Pursue additional certifications and training opportunities to advance technical skills and career development, including applicable low-voltage licensing or certifications.

The physical demands and work environment characteristics described below are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly stand, walk, bend, stoop, kneel, crouch, crawl, climb, and reach while performing maintenance and duct cleaning services.
• Frequently work in confined or restricted areas, including crawl spaces, attics, mechanical areas, and other areas with limited access or maneuvering space.
• Frequently work from ladders, elevated surfaces, and other heights while following applicable safety procedures.
• Frequently use hands and fingers to grasp, grip, handle, manipulate, and operate tools, equipment, parts, and materials.
• Must be able to lift, carry, push, and/or pull equipment, tools, materials, and other objects weighing up to 100 pounds, with or without reasonable accommodation.
• May be required to work for extended periods in awkward or physically demanding positions.
• Must have sufficient physical mobility, balance, coordination, and strength to safely perform required HVAC maintenance and duct cleaning activities.
• Must be able to work in a variety of indoor and outdoor environments and in a wide range of temperatures and weather conditions.
• May be exposed to dust, dirt, insulation, cleaning materials, fumes, allergens, and other substances commonly encountered during HVAC maintenance and duct cleaning activities.
• May be exposed to varying levels of noise from HVAC equipment, power tools, and other job-site equipment.
• Must consistently use appropriate personal protective equipment and follow all applicable safety procedures.
• Work is primarily performed at residential customer locations and may require driving between multiple job sites during the workday.

• Valid driver's license and a clean driving record; must be insurable under company insurance requirements.
• Ability to work evenings and/or weekends on a rotating basis to respond to emergency customer needs.
• Excellent time-management, organizational, and communication skills.
• Ability to lift, push, and/or pull up to 100 pounds.
• Ability to work in confined spaces, at heights, and in a variety of weather and temperature conditions.
• Willingness to further develop technical skills through company-provided training, seminars, classes, and certifications.
• Must be able to successfully complete the company's pre-employment drug screening process.
• Ability to maintain a professional and customer-focused demeanor while working in customers' homes.