IT Support Analyst I

Position Overview

Location: Wood River Refinery, IL • Job Type: W2 contract • Duration: 12 months (with possibility of extension) • Benefits: Health, Dental, Vision, 5% matching 401k.

This role supports day-to-day IT operations across the refinery environment, including desktop support, mobile device support, radio programming, hardware refresh activities, and coordination with business and infrastructure partners. The ideal candidate will bring strong troubleshooting skills, sound judgment, a customer-focused approach, and the ability to work safely and effectively in an operating refinery.

Key Responsibilities

• This position is expected to be onsite to support refinery operations and end-user computing needs.
• Provide onsite deskside support for end-user computing issues in the Wood River Refinery area.
• Troubleshoot and resolve hardware, software, mobile device, and radio programming issues.
• Coordinate resources and suppliers to complete projects, service requests, and refresh activities.
• Partner with local business teams and technical stakeholders to support refinery IT needs.
• Collaborate with central infrastructure teams to plan and execute network and hardware refresh efforts.
• Maintain accurate documentation for supported systems, devices, and processes.
• Support continuous improvement of IT service delivery through reliability, efficiency, quality, and adherence to corporate standards and safety practices.

Systems, software, and tools

• Windows support
• Microsoft 365
• Active Directory
• ServiceNow or other ticketing tools
• Remote support tools
• Mobile device management
• Handheld radio programming tools

Required Skills/Qualifications

• Legally authorized to work in the country; High school diploma or GED equivalent.
• Experience with Windows support, Microsoft 365, Active Directory, ServiceNow or other ticketing tools, remote support tools, mobile device management, hand held radio programming tools.
• Ability and willingness to provide day-to-day and after-hours support, including 24x7 support as needed.
• Ability to move without accommodations across refinery facilities, including climbing stairs and walking field locations and driving to field locations to support hardware and user issues. (Would drive company vehicles to nearby locations - 3 remote sites 10 mins from office)
• Candidates must be able to work safely in an industrial setting and comply with all site safety requirements.
• Ability to safely operate a (company) motor vehicle in a refinery environment around process equipment.
• Ability to comply with refinery safety requirements, including use of appropriate personal protective equipment.
• Ability to lift computer equipment up to 30 lbs., push or pull equipment on a cart up to 100 lbs., and climb multiple flights of stairs to access field hardware.
• Ability to bend, stoop, crawl under furniture, and handle equipment setup activities as needed.
• Clean driving record and ability to pass DMV background checks.
• Has or is able to obtain and maintain a Transportation Worker Identification Credential (TWIC).