Front Office Assistant Manager

Resort Assistant ManagerThe Four Seasons Resort L?na'i is looking for a Resort Assistant Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.What You'll DoOversee daily Front Office operations as Manager on Duty, ensuring seamless guest arrivals, departures, billing, and service delivery while collaborating with Transportation, Reservations, Lana?i Air, and resort departmentsResolve guest concerns and special requests with professionalism, support Front Office operations during peak periods, and serve as a key point of contact for guest and employee needs across the resortEnsure compliance with financial, credit, and operational procedures while monitoring reservations, room assignments, and VIP, return, and group guest experiencesRecruit, train, coach, schedule, and support Front Office team members, including performance management and staffing oversight in accordance with operational needs and labor agreementsProvide leadership and operational support across Front Desk, Concierge, PBX, Bell Services, and Guest Services to maintain exceptional service standards and guest satisfactionAnd More!What To BringSuccessful candidate must possess legal work authorization in United States (unless the candidate is currently in a managerial position at another Four Seasons location as they may qualify for a L-1 Visa sponsorship)The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.Hawaii Driver's License and Abstract is required for this roleAbility to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shiftsPrior Front Office experience required, preferably in a supervisory capacity within a luxury hotel or resort environment.Join Our 'Ohana and Enjoy Our Amazing Benefits:Salary Range: $70k - $78k100% Employer contributed Medical, Dental, and Vision benefitsCompetitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit) as well as Paid Time Off & Holiday PayInclusive and diverse employee engagement & recognition events all year-roundComplimentary stays and exclusive discounts at Four Seasons WorldwideComplimentary Employee Meals & Dry Cleaning for Employee UniformsOwner subsidized on-island housing, inter-island airfare to Oahu and other resourcesComprehensive learning and development programs to help you master your craftEnergizing Employee Culture where you are encouraged to be your true self!And so much more!We look forward to receiving your application! Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.