IT Operations Specialist Final

WE'RE

HIRING

IT Operations Specialist Description: Location: Palm Desert Reporting to the Vice President of Information and Digital Strategy, this position is a hands-on role Pay: $75K Annually/36.06 Base responsible for day-to-day IT operations, user Hourly support, and coordination with our external IT Exempt Full-Time Position partner. This role will help shape how technology Apply Online: supports our staff and the individuals we serve. Qualifications: High School Diploma or Equivalent required BS Computer Science preferred Minimum of three (3) years experience in IT Operations preferred All positions require a Clean DMV Record and a clean background check. IT Operations Specialist Cont’d DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Day-to-Day IT Operations Serve as the primary internal IT contact for staff across multiple locations Troubleshoot hardware, software, network, and user access issues Support Windows workstations, printers, mobile devices, and basic network connectivity Assist with Microsoft 365 administration (accounts, permissions, troubleshooting) Vendor Coordination & Escalation Work closely with our external IT provider (Computer Consultants) for escalations and projects Help prioritize and track tickets to ensure timely resolution Act as the bridge between staff needs and technical solutions Systems & Process Improvement Identify inefficiencies and recommend improvements to workflows and systems Help standardize onboarding/offboarding processes in partnership with HR Assist with implementation of tools like SharePoint, ticketing systems, and cloud services Document solutions and build internal knowledge resources Project Support Assist with technology upgrades, device rollouts, and system migrations Support initiatives to improve remote access, mobile workforce tools, and collaboration