Customer Service Rep

Job Description

Job Description

Description:

Join Our Team at National Finance Company!

Looking for a career with a terrific, family-owned company that’s been helping consumers for over 60 years? You’re in luck— we’re hiring full-time Customer Service Representatives

At National Finance Company, Inc ., we’ve been serving North Carolina with small, personal loans for six decades. With 24 branches across the state, we take pride in supporting both our customers and our employees—our longevity proves it!

Why Work With Us?

• Competitive Pay + Bonuses – Earn a solid starting wage plus quarterly performance bonuses. Some employees make over $12,000 a year in bonuses! We also add in fun perks, like prizes during our annual Halloween contest.
• Great Schedule – Enjoy a 35-hour work week (Monday–Friday, 9am–5pm with an hour lunch). More time for family, less time at work.
• Time Off – Paid vacation, sick leave, and about 10 paid holidays a year.
• Comprehensive Benefits – Medical, dental, vision, life, short-term disability, and a 401(k) with employer match.
• A Fun, Family Atmosphere – We work hard, but we also make time for fun. Just ask our employees or check out our Facebook page!

If you’re ready to grow your career with a supportive team that treats you like family, we’d love to hear from you.

• Email View email address on us.fitly.work to learn more or apply today!

Title: Customer Service Representative

Job Summary

As a Customer Service Representative (CSR) , you will be the friendly face of National Finance Company. CSRs are responsible for delivering excellent customer service, building relationships with new and existing customers, and supporting our lending operations. Daily responsibilities include:

• Assisting customers with loan applications, payments, and account inquiries
• Processing and filing customer documents accurately
• Maintaining organized customer records and folders
• Communicating with customers about their accounts in a clear and professional manner
• Soliciting new business while supporting existing customer relationships
• Ensuring the office is safe, clean, and welcoming for all customers

Supervision : CSR’s are under direct supervision of an Office Manager. They also report to an Area Supervisor and Vice-President of Operations.

Job Tasks, Responsibilities, and Authorities

Tasks:

• Greet customers and answer the telephone courteously and identify yourself by name
• Take payments from customers
• Maintain cash drawer 
• Solicit business from new and existing customers
• Process loan applications
• Use system software to calculate payments, renewal balances, payoffs
• Market and sell ancillary products
• Guide customers in properly filling out forms 
• File forms and maintain customer folders
• Communicate with potential customers about status of loan applications and with existing customers about their loan and payment status
• Generate customer mailings
• Make daily bank deposits 
• Clean and maintain office

Responsibilities:

• Follow Company policies per Employee Handbook and additional policies set forth by Management
• Report to work per assigned schedule
• Respect direction of Office Manager who is fully responsible for operation of your location
• Follow all local, state, and federal laws 
• Report problems or misconduct, known or suspected, by other employees to your supervisor or upper management

Working Conditions:

Work hours: 9 AM – 5 PM; Monday thru Friday with one hour lunch break, may clock in at 8:30 for additional hours 

• 9 AM – 1 PM on three (3) Saturdays in December

Avg hours per week: 35 hours

Overtime: __ Never X Occasional __ Often; must be pre-approved by Manager

Max hours: 3 per week

Work environment: Shared office space with coworkers

Salary and Benefits:

• Starting range of $14 to $16 per hour with opportunity to earn quarterly performance bonuses
• Other benefits: Medical, dental, life insurance; 401(k) plan; bonuses; paid vacation and sick time

I have read and understand the above job description and can fulfill these essential job requirements with or without accommodations. If I need accommodations I have discussed these with management and am satisfied with the accommodations afforded to me. I understand that Management reserves the right to make any necessary changes to this job description and to request that the job described above perform additional duties as needed that are comparable with duties prescribed above. 

I further understand that all employees of National Finance Company, Inc. are employed on an “at will” basis. Both employees and the Company have the right to terminate employment at any time, for any reason or no reason, with or without cause and with or without notice. Nothing in this job description creates a promise of continued employment or contract thereof.

Requirements:

Job Qualifications:

Education : High school diploma or equivalent

Experience : Prior experience working in consumer finance business preferred and/ or prior experience as a cashier

• Number of years : 1 year

Special training or licenses : Current, valid driver’s license; Basic computer skills

Physical requirements : Lift and move up to 50 lbs.