D365 Project Manager

Role Description

As a Dynamics 365 Project Manager (F&O) working on our Global Business Applications team, you'll lead complex, high-impact digital transformation initiatives, partnering with clients, solution experts, and delivery teams around the world to turn strategy into results. In this role, you will build strong client relationships, solve challenging business problems, and deliver meaningful outcomes which will give you plenty of opportunities to grow and make an impact here.

The Project Manager will have overall responsibility of a project’s scope, deliverables, budget, timeline and resources and will also work with other team members, customers, partners and sub-contractors and the Sales team to ensure successful delivery of Dynamics 365 to customers. You will be responsible for customer interactions, understanding the customer’s business and will participate in full life cycle implementations using approved methodology.

Project Management

• Project Management duties on complex projects or on multiple projects.
• Defining service objectives by determining requirements, developing project plans, assembling and scheduling required service resources, defining service measurements, managing budget/actual and scope of work, approval of project-related T&E.
• Ensure projects are forecasted appropriately.
• Assist in defining “best practices” in delivery, including templates, work plans, methodologies.
• Resolve project, customer and staff issues.
• Lead customer meetings or facilitated strategy sessions, analyze processes and recommend improvements.
• Collaborate with project architects on a weekly basis to review time spent and validate deliverables.
• Drive the creation, use, and continuous improvement of project delivery tools.
• Collaborate with solution architects and subject matter experts to support complex solutioning, integrations, and data migration workstreams.
• Maintain a strong delivery posture by performing granular quality assurance (QA) across key deliverables.
• Enforce PMO and delivery governance standards through rigorous documentation, risk tracking, and project control mechanisms.
• Promote transparency, accountability, and customer satisfaction through proactive communication.

Customer Relationship Management

• Ensure customer satisfaction.
• Establish a network of relationships within a broad range of functions and levels in a customer organization.
• Measure customer satisfaction throughout an engagement.
• Ensure customer concerns and issues have been appropriately addressed.
• Act as the first point of escalation for resolving issues related to scope, resourcing, deliverables, and customer expectations.
• Put customers interests first while considering the impact on team and project.
• Identify and QA project efforts to ensure project decision/deliverables are sound.
• Strive for continuous improvement of PMO methodologies.
• Scope projects and leverage solution architects to provide quality assurance of scope, assumptions and estimate.

Qualifications

• 5+ years project management experience working with Dynamics 365.
• Experience managing teams with 5-20+ people.
• Experience working in a global delivery model and managing onshore/offshore teams.
• Experience and ability to maintain project budget, scope and timeline aligned with client strategic objectives.
• Experience with MS Project and Azure DevOps (ADO).
• Experience with Agile and Waterfall methodologies.
• Good communication and relationship building skills.
• Good problem solving and analytical skills.
• Good time management and organizational skills.
• Ability to travel for required client meetings, up to 20%.
• Bachelors’ Degree or equivalent experience.
• PMP or CSM required.

Requirements

• Managing other large complex projects with ERP, CRM and other applications in scope.

Company Description

With significant growth since 2016, Quisitive is rapidly progressing our vision of becoming the leading global Microsoft partner as we continue to expand across the United States, Canada and India. With a diversified delivery model that includes both nearshore and offshore capabilities, our team of Microsoft experts delivers cloud solutions, artificial intelligence and business applications that transform our clients’ businesses and achieve remarkable business outcomes.